Customer Errors Reason Codes
Order Entry Reason Codes
DC Errors Reason Codes
Mill/Misc. Errors Reason Codes
Claim Basics
100
This type of order contains 1pcs each s-xl for sizing purposes and now wants to return them.
What is code 4 Samples.
100
CSR keyed order incorrectly.
What is code 2 Keying Error.
100
Customer received all their items and also received items that they were not invoiced for.
What is code 10 Did Not Order
100
This z code is used to issue a $25.00 credit. Has to be the exact amount when a code 1 or code 3 happens.
What is z30 order accuracy credit.
100
These three action codes are used for claim processing.
What is SI ship item, RI return item, MA misc allowance.
200
Customer called to have an order cancelled but it could not be done.
What is code 13 Cancellation Attempt
200
Correct items were shipped to wrong location alphabroder error.
What is code 9 wrong ship to.
200
The DC shipped the wrong size LG when customer order and was billed for size XL.
What is code 1.
200
This is when a full mill case is mis-label.
What is code 12-er mill error.
200
When there is a positive balance in a claim, this should be done.
What is a new order.
300
Agents will never enter this reason code. It's only enter in by the warehouse.
What is code 14 Refusal
300
Customers order was entered more than once.
What is code 7 Duplicate order.
300
Quantity of goods shipped is less than quantity of goods billed.
What is Code 3 Shortages.
300
This code is used when it does not fall under any of the other 14 reason code.
What is code 15 Miscellaneous.
300
This shortage claim values over $250.00, what research needs to be done.
What is a cycle count.
400
Customer chooses to return, did not need, cust ordered wrong.
What is code 8 Customer Error.
400
This account number was billed for an order they never order or received.
What is code 11 Wrong Account Number
400
Customer receives items that were damaged by the DC.
What is code 5 Damages
400
This code is used when request is outside our normal return policy that has been approved by Inside/Outside Sales.
What is code 25 Sales Approved.
400
This type of claim is consider HIGH risk when there is NO order number to reference the return
What is a Blanket return.
500
This fee of 15% is.
What is the restocking fee.
500
This form should be filled out when the wrong account was selected and charge for an order.
What is a Rebill Form.
500
This code is for a whole carton and breaks down into two parts: addition to or instead of.
What is code 6.
500
This process is initiated when goods are printed on and is value over $150.00.
What is a mill inspection.
500
This search method is used when a customer needs to locate an order/claim for a specific style, color, and size.
What is Item History Search.
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