BMW
Public Speaking
Project Management
Customer Service
It's All Professional
100
What are the 8 parts of speech?
What is adjective, adverb, conjunction, interjection, noun, preposition, pronoun and verb
100
What are the 3 things to say in an elevator pitch?
What is who you are, what you do and why should the person care.
100
Risk, scope, quality, cost and time
What are typical project constraints
100
How long can you keep a customer waiting on the phone before giving a status report?
What is one minute?
100
What are 3 types of communication in the business world?
What is Aggressive, Passive and Assertive
200
Five hamburgers must have been eaten by the hungry man. Is this in the active or passive voice?
What is passive?
200
What are the 3 types of speeches?
What is Persuasive, Informative and Entertaining?
200
What are the phases of the project management cycle?
What is Initiation, Planning, Execution and Closing
200
What are the 4 Customer Types?
What is Demanding, Influential, Steady and Compliant
200
What are the 4 boss types, or leadership styles described in They Don't Teach Corporate in College
What is Aggressive, Persuasive, Supportive and Analytical?
300
What is it called when a comma is used as a period between two sentences?
What is comma splice?
300
What is one thing you should never do during your speech?
What is do not apologize.
300
What is an unplanned and unforseen circumstance that impacts the outcome of a project?
What is scope creep?
300
What is CARES?
What is Create an Atmosphere of Respect and Excellent Service?
300
What is Habit 2?
What is Begin With The End in Mind.
400
Give an example of a simple sentence and a compound sentence.
What is a subject and a verb; a subject, verb conjunction, subject verb
400
What is one thing that you can use to make your speech more clear to your audience AND give an example.
What is a visual aid: i.e PowerPoint, Prezi, Video, Photo, Diagram, etc.
400
What is word substituted for goals when measuring progress on a project?
What are goals?
400
What is a status question? And when is it usually asked?
It is designed to get basic information. Often in the beginning of the call (or contact with the customer)
400
At a table, always pass them together.
What are salt and pepper (shakers)
500
What is the attention grabber called for an essay, or other piece of writing for which you want your reader's attention?
What is the hook?
500
It guides your audience through your speech by "moving" them along from one point to the other.
What are transitions, or What is a transition sentence?
500
What are the documents that match each phase of the project management cycle? Say the document and then the cycle?
What is Project Charter--- Initiation, Agenda and Meeting Notes---Planning, Progress Report---Execution, Lessons Learned--Closing
500
How many times, at least, should you repeat a customer's name during a call?
What is 3 times?
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