Choose between Affect vs. Effect in this sentence
The major______of the election is yet to come.
What is effect
100
A Customer Service concept that can be applied to public speaking is tone. What are the 5 elements of tone?
What is Pitch, Inflection, Volume, Intensity, and Attitude.
100
What are behaviors that disrupt a meeting or behaviors that shouldn't happen in a meeting. Argumentative Behavior
Coming in late
Cell phone distractions
Argumentative Behavior
Coming in late
Cell phone distractions
100
It has a simple. specific answer, often "Yes" or "No"
What is close ended question or status
100
A software designed to assist in developing a plan, assign resources, and track budgetsWhat is Microsoft Project 2010
What is Microsoft Project 2010
200
In the sentence John picked up the bag,
is it written in the active or passive voice?
What is the active voice
200
One of these words means to pronounce the word clearly, the other means to use the word correctly. Which is which: elocution or enunciation?
What is enunciation for clear pronunciation and elocution for using the word correctly ?
200
This type of information is kept during the project. i.e. Blueprints, Budgets, Meeting Notes.
What is Documentation
200
Ask for permission
Provide customer with an estimated time
Check in, thank and apologize if time is longer.
What is the process for pacing a customer on hold
200
Law Enforcement uses this to track the perpetrator of a cyber-crime.
What is IP Address
300
It describes a verb
What is an adverb
300
This type of pitch helps you brand yourself.
What is an elevator pitch.
300
Meeting notes record what happened at a meeting.
Agenda tells what will be happening at a meeting and/or prepares attendees for an upcoming meeting.
What is the difference between Meeting Notes and Agenda
300
This word gives an explanation to the customer and can often make information easier for hm or her to accept
What is Because
300
What is it called when you move a help desk issue up to a higher level of management or service
What is escalating? (or to escalate)
400
Create a compound sentence
What is
sc SV, SVccSV
400
What 4 things that are needed for an essay are also needed for an effective speech?
What is an Introduction, Body, Conclusion and Transitions.
400
A situation or occurrence that hinders a plan or project from taking place.
What is constraints?
400
What does the acronym CARES stand for
Create an Atmosphere of Respect and Excellent Service
400
Which power mode should be used by a laptop so that all data is saved, all applications are left open, and there is no power used by the laptop?
What is Hibernate (or hibernation)
500
What are the elements needed for a professional e-mail
What are subject, greeting (salutation), body, closing, and signature
500
People make a speech for one of 3 reasons. What are they?
What are to inform, to persuade or to entertain
500
Initiation
Planning
Execution
Closure
What is the Project Management Cycle
500
What does APPLE stand for
What is:
Approach
Probe
Present a solution
Listen
End with a fond farewell
500
Which network device uses a MAC address table to segment the network?