Compass
Knowledge Management
Less Complex
More Complex
Fun Stuff
100

Click to finalize the interaction

What is Wrap Up?

100

What document has the state portal information?

What is Eligibility-Medicaid?

100

What does PMG stand for?

What is Primary Medical Group?

100

The system used for updating OHI

What is FUSE?

100

When is Chris' birthday?

What is December 2nd?

200

Allows you to search for prior calls

What is Research?

200

What is the document that has extensions for transferring?

What is Medicaid Contact List?

200

PCP changes are typically made....

What is the 1st of the following month?


200

The system used for viewing Complaints. Grievances, and Appeals.

What is NextGen?

200

Where did Keiarah go, but it wasn't what she expected?

What is Trap Karaoke? 

300

List Links to commonly used applications

What is WGS Medicaid?

300

What document indicates if abortions are covered? 

What is Family Planning, Birth Control, and STD Care Medicaid?

300

Not relevant to us in the COB section of Compass Composite.

What is SPI?
300

What type of claim is the following?

DCN: 24047138451

What is a UB04?

300

Where is Rae's husband currently stationed? 

What is Japan?

400

Click to close the interaction or perform Record Not Found

What is Action?

400

Document that outline types of Severe Mental Illness

What is Behavioral Health - Mental Health and Substance Abuse - Medicaid?

400

Used for professional billing.

What is CMS1500?

400

DCN: 24047138451 - - Amount billed for 96374 on 08/03/2023.

What is $1,000.98?

400

Bri's daughter's name

What is Luna?
500

What service item should be selected if a member's phone number needs to be changed? 

What is Update Member Demographics?

500

Step 5 when a member receives a bill. 

What is Ask the member for the Date of Service (DOS) listed on the bill?

500

Used to determine a member's case manager. 

What is Member 360?


500

C in the CARE Model. 

What is Connect with the Customer on a Personal Level and Show Genuine Interest?

500

How many siblings does LC have?

What is FOUR?

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