Messaging
My contact's last seen and online status are not updating correctly.
This could be a problem with the sender and/or receiver's connection: Can't see last seen or online.
"I don't see when I receive a message"
Can't receive notifications.
User complains that the phone keeps saying connecting and calling is dropping.
This will almost always be a connection issue: Can't make voice calls due to connection issues
User is having an issue using camera in video call or status.
Best practice is to ask users to ensure all permissions are enabled on WhatsApp app: Reset permissions
"I would like to restore my WhatsApp chat history from iOS to Android or I need to get chats from my Samsung to my new iPhone"
How to transfer chats across platforms
My messages are taking too long to be sent or received, sometimes I can't even send it.
User most likely doesn't have a stable connection or is not connected to the internet: Can't send or receive messages.
"How can I set notifications for messages, groups, and calls?"
How to change notification settings
How to use WhatsApp calling?
About voice and video calls
User is asking why the timestamp on his messages or status is incorrect.
Timestamp in WhatsApp is set through the device settings: Can't see correct date and time
User can't restore Google Drive backup.
Restore Google Drive Backup
Sometimes users see a pop-up message saying "Waiting for this message. This may take a while"
Most likely the message was sent while receiver was offline and by the time receiver got back online, the sender was already offline: Waiting to receive message.
"I don't want to get a notification when I receive a message from a contact/group"
Muting/Unmuting Notifications
I see a pop-up box saying my voice is getting recorded, I don't want my voice to be recorded!
This is related to the microphone permissions on the device and not VoIP related: Misclassified Classic topic > Device
User wants to set WhatsApp in a different language setting.
WhatsApp uses the default language enabled on user's phone: Change Language
User wants to restore recently deleted chats.
How to restore a local backup
My contacts are not receiving my broadcast messages!
In order for the contacts to receive broadcast messages, they need to have sender's phone number saved in their address book: About broadcast message requirements.
My phone vibrates even though I turned the "vibration off" on WhatsApp.
About vibration settings
My phone does not ring when I get a WhatsApp call. I don't get a notification when I get a call then all I see is a missed call.
Misclassified Classic topic > Notifications
User wants to know what kind of accessibility features are available on the app.
About accessibility features
After restoring chats, user saying their recovered media are displayed as question marks or white boxes
Can’t See Media
I see a notification saying "Checking for new messages", what does that mean?
User has an unstable connection and is not able to download messages: Checking for new messages (Android).
"I don't want my messages to be visible on my lock screen."
How to change notification previews
Bluetooth devices are not working for me when inn a call, what can I do?
This is related to the Bluetooth functionality on the device and not VoIP related: Misclassified Classic topic > Device
Android user has downloaded the latest WhatsApp version and ask why he can't use the fingerprint lock feature.
Very likely the user neither uses a device with fingerprint sensor nor has a device that runsAndroid 6.0+ that support the Google fingerprint API: About Android Fingerprint Lock
iPhone user seeing error "WhatsApp seems to be having trouble reading your chat History and will try to recover it"
Corrupt Chat Database