The Art of Persuasion
Persuasion is a ____ technique when trying to get someone to see your point of view.
What is popular?
Ideally, the maximum number of hours (in a day) we should refer to a caregiver...
What is 16?
To be an effective communicator, you have to be able to be an active ______
What is listener?
True or False: You can search for a caregiver by their phone number.
What is true?
The 3 main types of appeals when trying to persuade are..
Ethos - appealing to your credibility
Pathos - appealing to emotions
Logos - appealing to logic
When a caregiver provides updated information about the client (i.e. address, client needs/care changes), the three groups should you notify are..
What is CSM, other CGs on case, & client change?
There are ___ types of communication styles.
What is 4?
The tab that allows you to find caregivers that fit the client's criteria and are available for a shift is called..
What is CareFinder?
One of the most important keys to successful persuasion is..
What is knowing your audience?
This day is no longer being billed at time and a half..
What is Christmas Eve?
The process of exchanging information and meaning between individuals or groups is called..
What is communication?
When a client does not want a specific caregiver to return, they are marked as _________ in the client's file..
What is Do Not Send?
Building ______ with caregivers adds to your credibility when trying to persuade them.
What is relationships/bonds?
With the exception of Bedford Court & Wilshire Estates who have a 30 min. minimum, which SLCs offer a 1-hr minimum?
What is ALL of them?
Paying attention to the body language or changes in tone of the person you are speaking to is a part of...
What is active listening?
The name of the section where you can find all open shifts is called..
What is Live View?
One way to define persuasion is as a _________ process in which communicators try to convince other people to change their attitudes or behavior regarding an issue through the transmission of a message, in an atmosphere of free choice.
a. tentative b. literal c. physical d. symbolic
What is d. symbolic?
Before offering a caregiver a shift, the first thing that you should pull up is..
What is the caregiver's schedule?
Name all of the communication styles..
What is Passive, Passive-Aggressive, Aggressive, & Assertive?
The tab where you can find if the caregiver's credentials are up to date...
What is Skills, background, & certifications?