First Contact
This pane pops up after initiating an outbound call and clicking 'Call Answered'
What is Navigator, Autoplay?
These two documents are needed when working on step 1. of investigating Fatal Coverage relating to Non-payment Cancellation or Expiration.
What is PORS and CANS?
This type of assignment is only available for non-drivable vehicles and is offered only if other options are not available.
What is a Field Inspection?
This exposure is applicable when insured strikes a bird or animal (alive or not alive).
What is Comprehensive?
On occasion, adjusters will receive calls from a lienholder/financial institution to inform that a GEICO insured vehicle was repossessed with damage. These reports are referred to as ________.
What is Repossession Claims?
In these states, ICS must verify injuries pertaining to minors with a parent or legal guardian.
What is CA, MO, & FL?
After completing First Contact and obtaining RI's with all necessary IP's, ICS will send what letter out?
What is a Reservation of Rights?
This inspection is the non-drivable equivalent to XD appointments.
What is non-drivable ARX or XF?
This exposure applies when insured swerves on an icey road and strikes an embankment.
What is Collision?
This program promotes safe driving by providing both GEICO and the customer valuable information about individual driving patterns using phone location and motion technology.
What is the DriveEasy Program and Telematics?
ICS adjusters must click on this indicator after verifying an IP's name, address, DOB, phone #, and email.
What is Personal Information Verified?
ICS will submit what's called a ____ when requesting to deny or disclaim coverage once all RI's have been obtained, the ROR has been sent, and all documentation has been received.
What is a CPW?
This adjuster writes estimates for damages and sets the number of days approved for customers' rentals.
Who is the Auto Damage Adjuster?
_____ is another word or the equivalent to the word 'Coverage'.
What is Exposure?
Coverage is applied to a customer's ______ only when it was damaged while the customer was wearing it in a covered loss.
What is a motorcycle helmet?
To indicate that TIP is needed on a claim, adjusters will select this indicator on the Claim Navigator tab. This will create an Urgent activity in the queue once TIP hours start based on local time.
What is TIP Needed?
After submitting a CPW, it gets escalated for review to a ____ and then the ______ for final review if coverage will be denied or not.
What is a supervisor and manager or RLA?
When a customer's vehicle was towed a tow yard from the scene of an accident and then later agrees to have their vehicle repairs done at a non-drivable Auto Repair Express location, adjusters will do this so that a tow can be coordinated.
What is Queue?
This exposure and reserve line is used to pay for claimant's rental.
What is Property Damage- Loss of Use?
Adjusters will begin filing a claim in Atlas when a customer calls in and inquires about this type of coverage. If they see the coverage is carried and the customer needs to report an incident, they will transfer the call to the 'name of coverage' department WITHOUT completing the FNOL. If the coverage is not carried, they will still cancel the FNOL but will not transfer the call.
What is Mechanical Breakdown Insurance?
This background program follows up with insureds and claimants when First Contact has been completed and there are still pending Navigator tasks. For a claimant, in order for it to run, liability must be resolved as an 'At-Fault' loss.
What is Navigator Connect?
This is the number of steps needed for a proper coverage investigation.
What is 9?
Adjusters calling out to a body shop with a customer conferenced on the line to give the body shop permission to fully inspect their vehicle is known as this process.
What is dismantle authorization?
This exposure is used to pay for an insured's rental.
What is Rental?
These types of claims are secured in order to protect the privacy of GEICO associates and VIPs when they are involved in GEICO losses.
What are Associate Losses?