Classroom
What are three devices found on the table in classrooms and are used by professors?
Touch Panel, Mic and Doc Cam
What is the name of the device inside the podium?
What would be the first step if nothing is being displayed (Laptop, doc cam, etc.)?
Check if Image mute is on
What is the name of the program used to control all the computers in the lab
LanSchool Teacher
You are trying to connect to RocketJump 5G Wi-Fi and are informed the password for it is four words all uppercase one word all lowercase. What is the password
fourwordsalluppercase
What is the name of the webpage used to know when a classroom is empty/being used?
25Live
What are the keys in 450 used for?
Podiums, Printers, Cabinets
The touch screen in the classroom is not responsive, what step is taking to resolve the issue?
Restart the DMPS
During any breaks (Summer, Winter, etc.)
What is the name of the process used to reimage the computers in the Library
Ghost Image
What is the classroom support number?
ext. 8856
What is the brand name of the touch panel/audio system?
Crestron
When the screen is not displaying anything but a black screen and the cables are connected correctly and working, what should you check first?
Check if the laptop is on Duplicate
What are the things that need to be updated in the LARTS Labs
Chrome, Firefox, VLC Player, Windows Update
What is used to register devices around campus
Netreg
What times do we support classroom calls?
7:30-8:00 Mon-Thur 7:30-5 Fri
What two pieces of equipment is needed to use Echo360?
Camera and Mic
The professor's Mac laptop is not playing audio, what step is taken to resolve this problem?
Make sure the audio is selected to Crestron
What is the last part that needs to be done after updating the computer
Putting Deepfreeze back on
What room does our unused equipment and shipments go in the library
LIB 020
How many buildings have classrooms we support?
9
What are the two passwords used to sign into Deepfreeze
FrozenHearts and FrozenHotdogs
There is an issue with the projector/camera not working, what is the next step to resolve the issue?
Update the case on what you did and escalate to Tim
What buildings have labs around the main campus
LARTS, CCB, LIB, SENG
What is the name of the desktop used for creating/pushing out images
Ghost Desktop