Errors and Human Factors
Clinical Terms and Patient Behavior
Regulatory Programs and Systems
Management & Safety Strategies
Pharmacy Operations and Safety Terms
100

Occurs when the prescribed drug initiates an allergy or an adverse drug interaction flag that was missed.

Adverse Drug Error

100

When the technician and/or pharmacist starts to have a relaxed attitude and bypasses drug utilization warnings.

Alert fatigue

100

A specific risk assessment program for isotretinoin to monitor and prevent birth defects.

iPledge program

100

Groups designed to collect and analyze error data from multiple providers and offer quality improvement counsel.

Patient Safety Organization

100

Printed information in which the FDA communicates side effects, adverse reactions, and black-box warnings for high-risk drugs.

Medguide

200

An error that occurs when focus on a task is diverted elsewhere and, therefore, the error goes undetected.

Capture error

200

A patient addicted to drugs who may receive similar controlled prescriptions from several physicians/pharmacies.

Drug seeker

200

FDA-mandated printed information regarding side effects, adverse reactions, and black-box warnings for high-risk drugs.

Medguide

200

An organization providing assistance and treatment for impaired colleagues without the risk of losing their license 

Pharmacist Recovery Network (PRN)

200

When the proper medication materials and counsel are not passed on to the patient or medication administrator.

Medication education error

300

When aseptic technique is not followed in compounding, and the drug is no longer sterile and causes a microorganism infection.

Contaminated product error

300

When the body adapts to a drug so that higher doses are needed to produce the same pharmacological effect.

Drug tolerance

300

An Internet-based USP program for hospitals to document, track, and identify trends for medication errors.

MEDMARX

300

An acronym used to train staff on what to do in the case of a pharmacy robbery.

REACT

300

Failure to take medication therapy as the physician instructs, also called nonadherence.

Medication noncompliance

400

Occurs when a technician or pharmacist is interrupted in the middle of a filling process and forgets a portion of key information or a safety decision.

Distraction error

400

Failure to take medication therapy as the physician instructs (also called nonadherence).

Medication noncompliance

400

A voluntary FDA program for healthcare professionals and consumers to report serious adverse events.

MedWatch

400

The ability of a pharmacist to decline with cause to fill any prescription, especially for controlled substances.

Right of refusal

400

An Internet-based program of the USP used by hospitals and healthcare systems for documenting, tracking, and identifyign trends for adverse events and medication errors.

MEDMARX

500

When essential information is not properly noted (e.g., prescriptions, allergies, insurance) in the medication profile.

Documentation error

500

Taking a drug continuously so that when the medication is stopped, physical withdrawal symptoms occur.

Physical dependence

500

An FDA-designed program for prescribers and pharmacies to closely monitor selected high-risk drugs.

REMS (Risk Evaluation and Mitigation Strategy)

500

A systematic process used to identify what, how, and why something happened to prevent recurrence.

Root-cause analysis

500

Groups designed to collect and analyze error data from more than one health provider and offer quality improvement counsel.

Patient Safety Organization

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