Customer Service
What three things MUST BE DONE before an Initial service?
Card on file and charged successfully. Agreement Signed. Welcome card signed and uploaded.
The label is the _____?
LAW!
We use this pest management strategy as an effective, and environmentally sensitive approach to pest control.
Integrated Pest Management
“I’ve been seeing these little black bugs. Little pincers on the back.”
Earwigs
This roach is small, roughly half an inch. Light brown or gold in color. This is the most common indoor infesting roach in Arkansas.
German Roach
What three types of pets should we ask the customer about before servicing an Initial?
Birds, Fish, Reptile.
The ingredient responsible for the action of the product?
Active Ingrediant
The customer has chickens in the back yard. What part of our service can we ABSOLUTELY NOT PERFORM!!
Granulate any area the chickens have, or will have access too. They will eat the granule and DIE!
“I’m seeing gnats. These tiny flies in my kitchen and living room.”
Identify three potential sources.Drains
Potted Plants
Uncovered Fruits or Veggies
This rodent has a small slender body. 2.5-3.75 inches long, up to 1 oz in weight. Large ears with a tail as long as the body.
House Mouse
You speak with a customer before a Mosquito Service and they mention ants in their pantry. What do you do next?
Before or after the Mosquito Service, inspect and treat for ants both interior and exterior.
Without a pressure sprayer, how do we clean an empty pesticide container before disposal?
Triple Rinse and Stab
Standing water, Leaf clutter against foundation, or a drainage ditch riding beside the home are examples of what?
Conducive factors
“I keep seeing these little grey bugs in my bathroom. Long antennae, bigger front than back”
Silverfish
Name at least 3 roaches we most commonly deal with in Arkansas?
American Roach, Smokey Brown Roach, german Roach, Oriental Roach
You knock, and the customer wishes to cancel their appointment today, they say they can’t afford right now. What can you offer to help keep the appointment booked.
30 day payment hold.
Under the Federal Fungicide, Insecticide, and Rodenticide Act (FIFRA), who is legally responsible for any pesticide application outside those listed on the label?
The Applicator. AKA, YOU
Name at least 3 ways we can contaminate water sources.
Drift
Runoff
Spills
Back-Siphoning
Soil Leeching
“There’s these tiny little beetles in my garage. I mean they’re TINY, and there’s SO MANY!” *lots of bird seed in garage*
Drugstore Beetle or Cigarette Beetle
Roof Rats and Norway Rats have distinct differences in their body shapes. Name at least two differences, and which rat they belong to. DAILY DOUBLE!
Norway Rat
Blunt Nose, Tail shorter than body, round/stocky, small eyes
Roof Rat
Pointed Nose, Tail longer than body, slender body, large eyes
What Should we be communicating with customers regarding treatment for ants?
Ants will be more active as they find the bait. 3-5 days before they begin to see results, Do not use your their sprays.
What are 4 things you can find on EVERY Pesticide Label?
Open Ended (Active Ing. PPE, Where to Apply, How to Apply, Target Pests, Etc.)
A pesticide that continues to remain effective for an extended period of time is called a?
Residual Pesticide
“Every once in a while I see the smallest little black bug I’ve ever seen. On the baseboards in my living room. I mean, they are barely 1/8 of an inch!”
Black Carpet Beetle.
Name ALL FIVE products we use at EVERY German Roach Service.
Gentrol (liquid or disc)
Alpine
Doxem
Roach Bait (vendetta)
Glue Boards