What is the name of ClearCaptions' parent/sister company?
What is "Purple Communications"
100
What is dragon?
What is "A speech-->text recognition software used for captioning"
100
These are Brad's initials... (First & Last Name Only!)
What is "BE"
200
Macro L
What is "different language"
200
Should you caption someone who is speaking a different language?
What is "NO! ClearCaptions only supports the English language."
200
Name 3 violations of the TP Clean Desk Policy...
What is "Cell Phones, Paper, Pens, Electronic Devices, Food etc..."
200
Please give 2 examples of dragon errors.
What is "The sentence is {I need to go there}, but dragon says {I need to go their}." or dragon recognizes "There were two items" as "There were too items"
200
What positions has Matthew held during his time at Teleperformance?
What is "Agent, Trainer, Supervisor"
300
Macro D
What is "distorted audio"
300
What is the procedure if the sound quality is poor on a call?
What is "Check headset connection, help button, get supervisor, if hardware issue transfer the call, run microphone check, test calls in training station if necessary"
300
How much does it cost for a HOH person to sign up, buy and use the Ensemble phone?
What is "$75.00"
300
You should always perform these two steps when you start your shift or come back from a break/lunch.
What is "Dictation Mode and Microphone Check"
300
These are Page's Initials... (First and Last Name Only)
What is "P.H."
400
The magic macro...
What is "w"
400
Procedure for silence from beginning of call?
(BE SPECIFIC!)
What is "If call is silent for 1 minute from onset, agent should receive approval from TL to disconnect. Once approval is received, send {Silence on Call} and then {Call is being disconnected due to silence} if no party is connected, hang up and record a problem reporting."
400
Who is the Vice President of ClearCaptions
Who is "Rita Beier Braman"
400
What is the equation used to find an agent's dragon accuracy?
What is "Total Words - Total Errors/Total Words = Accuracy"
400
How long has Brad worked at Teleperformance?
What is "????????"
500
Macro Y
What is "busy"
500
Procedure for a call that is choppy... (BE SPECIFIC!)
What is "CA must relay everything as normal, check headset connection, have TL verify poor audio, if hardware issue send T macro and transfer call. Set away and perform problem reporting. Have TL place calls to agent. Agent will not take calls until test calls are passed and headset connection issue has ceased."
500
Where is ClearCaptions headquarters located?
{City, State (If Applicable) and Country required}
What is "Rocklin, California, U.S.A."
500
Why is dragon not 100% accurate all of the time?
What is "Dragon does not know how the English language works, it just takes the words you say and converts to text without realizing proper context sometimes."
500
What project did Matthew work on prior to ClearCaptions?