CLEAR Values
To foster a fun, welcoming, collaborative, approachable, and relationship based environment.
What is "Create Community"?
Instead of waiting until October, Clearlink is proactively focusing on this insurance team in 2020.
Who is the Medicare team?
The Clearlink Executive team hosts these meetings monthly to give business updates and allow employees to ask questions.
What are Town Hall meetings?
This order entry system completely replaced Andana in 2020.
What is Fuse?
This Executive started at Clearlink in 2009 as an HTML Template Designer.
Who is Ted Roxbury?
To exhibit ruthless ownership, accountability, proactivity, persistence, effective communication, engagement, responsiveness, and urgency.
What is "Act Like an Owner"?
Clearlink is dedicating more resources on finding opportunities for growth & optimization of this division.
Who is the Consumer department?
The program that awards the top sales and sales staff employees each quarter with fun trips, activities, and swag.
What is Prime?
In our financials, G&A stands for this
What is "General and Administration"?
Clearlink acquired this Seattle based digital marketing agency in 2017.
Who is Portent?
To strive for change, challenge the status quo, and question complacency.
What is "Embrace Opportunity"?
The integration of Xsell's software in our call center is an example of this 2020 key initiative.
What is Taking Advantage of Sykes’ Strengths?
How many times does the engagement survey go out to the entire company each year?
What is 2 times?
Clearlink currently uses this company's software to build IVR's and route calls to agents.
Who is inContact?
Clearlink extended it's international reach to Australia in 2018 by acquiring this comparison website company.
Who is WhistleOut?
To be inclusive, squash negativity, and live by the golden rule.
What is "Respect Every Person"?
Clearlink's dedication to improving things like employee onboarding and compensation clarity is an example of this key initiative.
What is "Elevate the Employee Experience"?
The winners of this annual award are asked to present their achievements and ideal trip of a lifetime destination to the Clearlink Executive team.
What is the Employee Impact Award?
This report is distributed by finance on a weekly basis to tell us how we're pacing for the month.
What is "The Placemat"?
Before Clearlink was purchased by Sykes in 2016, this private equity group from North Carolina owned 60% of Clearlink.
Who is Pamlico Capital?
To focus on skillset development, leadership growth, and ability to give/receive feedback.
What is "Learn & Grow"?
Clearlink is dedicated to optimizing, defending, and extending this through things like process improvement and automation.
What is the "Core" business?
This web-based portal is used to give recognition to your co-workers.
What is Kudos (Achievers)?
This metric is the number of queue opportunities divided by gross calls.
What is Opportunity Percentage?
Some of Clearlink's founding members originally started this website development company in the early 2000's.
What is Odyssey Web?