Scientific MGMT
A time when machinery replaced human and animal labor.
What is the Industrial Revolution?
German sociologist that came up with Principles of Bureaucracy.
Who is Max Weber?
Developed the four functions of management: Planning, Organizing, Leading and Controlling and 14 principles of Administration.
Who is Henri Fayol?
A level at which employees will no longer obey you.
What is a Zone of Indifference?
The father of Scientific Management.
Who is Frederick Taylor?
The hiring of family members and personal friends. Something Weber wanted to end.
What is the patronage approach?
Fayol's principle that states there should be a team spirit.
Psychologist who said managers influence workers' attitudes.
Who is Mary Parker Follett?
A first line manager in a factory was called this.
What is a foreman?
What is qualifications?
Fayol's principle that states employees should report to one supervisor.
Means that employees should be able to make decisions regarding their own work.
What is empowerment?
This system was used by managers and included yelling and threatening workers.
What is the Drive System?
Weber said to develop a _____ so that employees can advance over time as they demonstrate competence.
What is a hierarchy?
Fayol's principle that says all employees are linked vertically in a chain of command.
What is a scalar chain?
Theorist that wrote in the 1930's and emphasized a more informal organizational structure.
Who is Chester Barnard?
Studying tasks to determine the best way to carry them out or do a job.
What is a time and motion study?
Negative term for someone who blindly follows rules without regard to purpose.
Who is a Bureaucrat?
Fayol's principle that states everyone's goals coordinated and should be aligned.
What is Unity of Direction?
Developed the Gantt Chart.
Who is Henry Gantt?