Check-In Champions
First thing you confirm when a patient arrives?
What is verify patient identity
This process helps shorten wait times on the day of the visit
What is pre-registration
Patient portal used to view results and messages
What is MyChart
Form patient complete to have their medical records sent to a outside organization
What is a HIPAA Authorization
Said immediately after being asked for ID
What is You know me.
I come here all the time.
What form of ID is commonly requested at check-in?
What is a valid photo ID
What Information is collected before the appointment?
What is insurance and demographic information
Feature used for virtual visits
What is telehealth
Which form allows a child under the age of 18 to be seen by a provider without their legal guardian or parent present?
What is a E consent form
(General consent for minors who cannot be accompanied by a parent/ legal guardian)
Said after arriving late
What is i'll still be seen, right?
What steps are taken when a patient arrives late?
What is notify clinical staff or care team and document tardiness
This helps verify insurance coverage ahead of time
What is insurance verification(RTE)
Feature used to send a message to the care team
What is secure messaging or in basket
What form should be completed when a patient wants to change their name?
What is a Request for Amendment
Said right after being told the copay amount
What are two ways a patient can check in (arrive) for their appointment?
What is the Kiosk or the front desk.
What to do if pre-registration is incomplete?
What is contact the patient
What to do if a patient can’t access MyChart?
What is providing support or resetting access or password
What form should be completed only in case of emergency when a parent does not have the birth certificate for their child?
What is Attestation Form
(Parent/Legal Guardian Attestation Form)
How to identify if a patient was checked in using the Kiosk?
What is arrived via welcome
An incomplete pre-registration prevents a patient from using this tool
what is the Kiosk
At what age can a patient have access to their own MyChart?
What is 12
What are the Mandatory 8 forms that must be signed by each patient prior to their appointment?
What is Authorization for Access Healthix, Financial Agreement, Consent for Electronic Communication, TPO Consent, Outpatient General Consent for Treatment, NPP Acknowledgement / HIPAA, ROI – New York State External Appeal and Patient Rights