Key Characteristics
Best Practices
Core Skills
Things to Remember
Potpourri
100
Exhibit
What is collegial spirit, empathy and unity?
100
Confirm
What is all meetings 24 hours in advance?
100
Text
What is paraphrasing clarifies text?
100
Every encounter with a client
What is a decision point?
100
First call and last look
What is our goal?
200
Assume
What is total responsibility for all communications?
200
Submit
What is error free documents only?
200
Subtext
What is reflecting clarifies subtext?
200
No decision
What is should be made without thoroughly examing the impact it will have on the US Bank client experience?
200
Do
What is exactly what you say you are going to do?
300
Find
What is a way to say yes?
300
Align
What is your image to your clients' standards?
300
Filter
What is receiving information as it was intended to be received?
300
No
What is "where the real work begins"?
300
What will you do with it
What is only everything is enough!
400
Own
What is the entire interaction from start to finish?
400
Leverage
What are ancillary skills and experience?
400
Migrate
What is leaving your comfort zone and moving to another?
400
External client
What is the only client?
400
Monitor
What is all anomalies closely?
500
Elevate
What is the client experience in usual and unusual ways?
500
Read
What is all of your clients emails aloud with expression?
500
Observe
What is paying attention and knowing what to pay attention to?
500
Technological proximity
What Client Advocacy relies on?
500
Demonstrate
What is optimism at all times?
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