SLAs
Restaurant/Fuel
Grocery
Project Management
100

Number of days kickoff is held after TPM assignment 

Two business days

100

When two sites owned by the same merchant are within a very small distance from each other are treated as one site within our platform

Merchant grouping

100

First merchant to launch on retail vertical

Aubuchon 

100

A temporary endeavour undertaken to create a unique product, service or result

A Project

200

Number of days after data has been loaded for L&P to provide trx counts

One business day

200

DMA density cap percentage (fuel)

30%

200

Maximum Cashback 

$15 

200

Responsible for ____________ project meetings.

facilitating/conducting

300

Number of days merchant has to provide trx counts after closed/won

Seven calendar days

300

Upside and _______ have a referral and resale program that allows Upside to present offers and promote their locations.

Worldpay

300

Two SIN items 

tobacco products, money orders, lottery tickets and games, cash back, gift cards, prescriptions and any other products or services prohibited under applicable laws (i.e., alcohol where prohibited) or that we identify from time-to-time. Foodstamp/EBT purchases not eligible for cash back. Purchases made with 3rd party services (Instacart or others) not valid for cash back.

300

This meeting aligns all team members to the common project goals

Kickoff 

400

Number of days merchant has to approve our provided trx counts before we move forward with a pilot

Three business days

400

Upside displays _____ sites in the Upside app, and in return ______ subsidizes user earnings on those offers. (Restaurant)

Seated

400

A group of Upside sites that are treated together when determining the offer a user will receive and when calculating the incremental revenue generated by a user's activity on Upside

Network

400

the tendency for project scope to grow bigger and bigger over time, the uncontrolled expansion of product or project scope without adjustments to time, costs, and resources , uncontrolled change once a project is underway

scope creep

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