Category 1
Why is the client staying at the New Tomorrow Resiliency Center?
Because they have been identified as an unaccompanied and undocumented child and are receiving care, safety, and support.
What is the purpose of the New Tomorrow Resiliency Center?
To provide care, safety, support, and services to clients while they are in the program.
If a client has a trusted sponsor, what process will the program help with?
Who can help a client if they do not have a sponsor?
Their Case Manager can guide them and help explore other options for care and support.
What is the role of Direct Care Staff?
They provide a safe place to stay and assist clients with their daily needs.
How often will the Case Manager meet with the client?
Once a week.
Why is it important to be honest with the Case Manager?
So the Case Manager can best understand the client's situation and provide appropriate assistance.
What is the role of the Clinician?
The Clinician discusses the client's emotional well-being, concerns, challenges, family concerns, and care needs.
Who provides information about the client's legal rights in the United States?
An attorney or legal representative
How often will the Clinician meet with the client?
Weekly
What is the role of the ORR Federal Field Specialist?
They oversee the client's case and care and may ask questions about the client's situation.
What factors can affect how long the sponsorship and release process takes?
The time needed to complete and submit required paperwork and assess the sponsor's ability to safely care for the client. Every case is different.
Can a client's family visit them?
Yes. The client should inform their Case Manager, who can help arrange the visit safely and comfortably.
How many 25-minute family calls can a client make each week?
Two 25-minute calls each week
How long are the additional weekend calls?
One 45-minute call on Saturday and one 45-minute call on Sunday.
Can a client's family call the client directly at the facility?
No. Incoming calls for residents are not allowed. The client makes calls to approved family members
Does calling the client's consulate count toward family-call time?
: No. Consulate calls do not count toward the family-call time.
Does calling an attorney count toward family-call time?
No. Attorney calls do not count toward the family-call time.
Can clients send and receive mail?
Yes. Clients can send and receive mail, subject to program safety rules regarding prohibited items or contraband.
What may happen if a client does not follow the program rules?
Staff will provide guidance, the situation may be documented in a Client Incident Report, and the Behavioral Management System may be used to address the behavior and provide support.
Name three people a client can ask for help
Case Manager, Clinician, Supervisor, Assistant Program Director, Program Director, or Direct Care Staff.
What should a client do if they are feeling overwhelmed or need support?
Seek help from staff, their Case Manager, Clinician, or Supervisor and communicate their needs.
How often are clients allowed to shower?
Daily
What are important hygiene expectations?
Brush teeth in the morning and at night, maintain clean and neat hair, keep nails clean and safely trimmed, use deodorant daily, follow bathroom hygiene rules, and maintain regular personal hygiene.
What should a client know about the electric razor?
The electric razor is provided for personal grooming, stored safely and labeled for the client, and may be used once each weekend during shower time in a private restroom. The client is taught how to use and clean it safely, and staff assist with disinfection. Shaving is not required if it conflicts with the client's personal, cultural, or religious values.