ACC General
What is the threshold for Team Leader sign off for MFP reimbursement?
Over $20,000.00
Name Section 251 (1) of the ACC Act 2001- the legislation that sets out when ACC cannot recover an overpayment.
251(1) - Medical grounds
What form is commonly used when seeking benefit information from MSD?
ACC2300- Determine Work and Income Benefit
What are the non negotiables a set up needs to be provided with?
DOFI/DOSI, Approved incapacity, Fund code entered.
What is Pip's dogs name?
Ollie
What does POSSE mean in ACC terms.
Payments Outside Scope of Statutory Entitlements
Name section 251 (2) of the ACC Act 2001.
251(2) - ACC error ACC cannot recover an overpayment if all of the following apply:
What is the current rate of Indexation effective from July 1st 2026?
Current ACC indexation rate (from 1 July 2026): 1.97%
Child support (IRD), KiwiSaver contributions, Student Loan contributions, Ministry of justice (MOJ) court fines and civil fines, MSD debt recoveries
What is the name of our Manager of Operational Payments and where are they based?
Alix Scoble and Christchuch
What is the earliest date range available from Inland Revenue through RTE?
1st April 2015
Can we recover a deemed decision under Section 251(3) of the ACC act 2001?
No.
ACC cannot recover overpayments that result from the revision of a deemed decision under section 65(2).
What is the ACC Earner levy % for a fatal claim?
0%- Fatal's do not have the ACC Levy rate applied to them.
How many days of arrear payments make a task BDWC?
+180 days
What is the Total FTE for payments excluding CSL's?
158.3
Name our Values?
Manawa Ora – We are proud to serve
Manawa Kaha – We are courageous and own our actions
Manawa Tahi – We are better together
When does a OP need to be presented to Panel?
When it is $50,000 or more
Name two tools we can use to check a self employed or shareholder clients earnings?
LET tool, Policy Centre (Juno), RTE- if it passes the ACC IRD confidentially agreement.
Name the four types of Privacy breaches:
Breach, Near miss, Third party error, Non Event.
How many animals does Debbie have?
19- 1 cow, 4 deer, 5 pigs, 6 piglets, 2 dogs and 6 horses
Name the two mandatory questions and two priority questions you can ask in a client identity check.
Mandatory- Clients full name including middle names and Client DOB
Priority-
-Mechanism of injury* (not for sensitive claims, fatal claims, genital injury, self-harm, or victim of violence).
-Location where the accident happened* (not for sensitive claims, fatal claims, genital injury, self-harm, or victim of violence).
-Lodging Provider or any other provider they have seen regarding the claim/injury.
-When was the last time you spoke to someone at ACC (confirm contacts notes in EOS)
-Name of client’s GP or provider (if listed in EOS)
-Name of client’s employer (if listed in EOS)
-Recovery Coordinator/Partner’s name
-Last date of a payment received by ACC (e.g. last SPO payment if client has financial supports in place)
What is Section 248 of the ACC Act of 2001
This section gives ACC the authority to recover overpayments.
What is the maximum ACC weekly compensation rate? and What is the maximum liable earnings for ACC levies for 2026/2027.
The maximum ACC weekly compensation rate from 1st July is $2466.20 per week. The maximum liable earnings for ACC Levies is $156,641 per year.
What does MFP?
What day of the week did Fiona start at ACC back in 1996?
Tuesday- the official start date was 28/10/1996 which was a Monday but it was Labour day so didn't 'start' until the Tuesday.