True or False
True or False: The client has to be notified of any audio/visual recordings
True.
Please see ADM 260 for more info
Following a client request, how long does the business office have to provide information about which client records have been released and to whom?
ASAP, without undue delay- max is 30 days
True or false: ROI's can be revoked by the client at any time.
True.
Mark the ROI if the release is revoked.
Who can clients file a grievance with?
Anyone they feel comfortable with- staff directly
supervisor, director of operations.
True or false: A client can choose to pay for services out of pocket instead of using insurance
True
True or False:
Therapist credentials are posted in the waiting area of offices
False.
They are available upon request.
How long does the business office have to provide client's their PHI after it is requested by the client
ASAP without undue delay but max is 30 days
How can the client request access to their medical record
This should be done in writing by the client or the provider on behalf of the client.
Per Fernbrook policy- who can release client records?
Business office staff.
When a minor consents to their own services who has rights to the confidential information?
No one- the minor would need to have a signed ROI to give information to caregivers.
True or False:
Clients have the right to refuse services
True.
PHI stands for:
Protected Health information
True or false: Clients can choose among available providers they would like to work with.
True.
If caregivers are divorced what document can staff request from the family to identify who has what type of custody?
The Divorce decree
If parents have joint legal custody who needs to consent to services for their child?
True or false? According to the Bill of Rights - Clients/caregivers have the right to be part of the treatment planning process
True! Please include client and caregiver in treatment planning.
If a client believes their medical record contains inaccurate information they have the right to:
Request an amendment to their PHI.
Clients receive information about how their PHI is used in what session?
Upon intake and yearly after that.
The person who has custody- typically the ongoing CPS worker
At what age can a client consent to their own services?
Age 16- clients can sign their own paperwork and treatment plans.
True or False: If a staff believes an adult client is being abused they should call the local social services office
False-
They should call the MAARC Line for suspected abuse
1-844-880-1574
Client portal
If a client has questions about their information being disclosed who should they contact?
Kelsi Addabbo-
What are two reasons information can be disclosed without an ROI
CPS investigations
Court orders
If a minor consents to services- who is responsible for the payment of services?
See ADM 300 for more info