Swatches and the D.A.
You perform this action to verify if a fabric swatch is currently available in the gallery.
What is Check STR.
It is the internal term used when we provide a client with a brand new item to swap out a damaged or defective one without charging them a dime.
What is a no cost replacement?
When an issue arises that requires a Gallery Solutions case, this specific person is always responsible for submitting it on behalf of your client.
Who is you?
After a Client or Member places an order, this is the specific timeframe when they will be charged for the balance.
What is when the item ships?
After completing a Merchandise Q&A on behalf of a Client or Member, this is the expected timeframe Team Members should advise for receiving a response.
What is up to 48 hours?
Before letting a client walk out the door with an upholstery swatch, a Designer must verify it has this attached to it.
What is a complimentary sticker.
Instead of doing a standard exchange, you should process a completely new order when you encounter this specific scenario.
What is this should never happen?
This is the exact timeframe in which all client compensation requests should be actioned.
What is once all items are delivered?
When placing an order for a Special Order (SPO) item, a Member or Client will experience this exact billing structure.
What is a 50% deposit charged at the time of order placement, with the remaining balance plus applicable sales tax charged when the item ships?
When navigating through Salesforce, Team Members can initiate a Merch Q&A with partners by clicking an action button located in the top right screen of these four specific page types.
What are Product Pages, Order Pages, Opportunity Pages, and Account Pages?
These specific types of swatches are strictly prohibited from being taken home by a client.
What are DA swatches, gallery only and upholstery swatches that don't have a complimentary sticker.
When processing a return or exchange for a Purolator shipment, you request a pickup from Avenue by marking this specific option on the processing screen.
What is selecting the HDC pickup checkbox?
When placing an order through RH Concierge, completing this specific action is the key step to successfully future-dating the order.
What is postpone shipment?
If a client exchanges an item for a new piece with a higher price point, they see the following charge.
What is the full amount?
- The client does not pay the difference between the two items but is refunded fully for the returned item and charged fully for the new item.
List four reasons why a designer would open a Merch Q&A
What is item Unavailable, Delivery Date Inquiry, Replacement Parts, SPO Inquiry?
This is the standard procedure a team member must complete when reserving fabric swatches for a client to retrieve at a later time.
What is fill out a customer hold/ship out form and place in the Gallery/Trade Holds Bin in the stockroom.
When processing a return or exchange after 30 days, the system automatically issues the refund in this form.
What is a gift card?
Price adjustments cannot be made until a client's order reaches this specific status.
What is ready to be scheduled?
When processing a return or exchange for a Special Order (SPO) item and intending to issue the client their SPO deposit back, you process this action by selecting this specific option on the processing screen.
What is the "Refund deposit" checkbox?
When looking for previously submitted Merchandise Q&A responses for a specific item, Team Members can find this exact history on Salesforce by navigating to these specific pages.
What are Product Pages on SalesForce?
This specific process happens when the gallery reaches a minimum swatch level.
What is swatches are auto replenished.
- Each swatch will have min and max allocation based on inventory levels.
To ensure we properly track why a customer is returning an item, exact details must always be logged into this specific section of the system.
What is the product issue section?
- During the return process, Team Members must
specify exact details related to why a customer is
returning the product through the Product Issue
section. A Product Issue will be created on the Order
as soon as Process Return is selected.
- The Product Issue supports our Quality Assurance
(QA) Teams in identifying trends in quality issues and allows RH to charge back the vendor for products that do not meet our quality standards.
These are the three specific circumstances under which an RH gallery employee is authorized to call the Delight Centre.
What are to update billing information, process a CW order and to change a future date?
To view a full listing of billed items and credit authorizations or declines for a Client, Team Members can check this location for itemized charges, while looking under this specific tab for payment authorization history.
What are Billing Summary / Billing Details (for itemized billing) and Credit Card History (for credit authorizations and declines)?
To find the Assembly Instructions library on Resto Net, Team Members must navigate through this specific path
What is My Resources > Merchandise > Resources & Education?