Crisis Intervention
These are examples of non verbal active listening techniques
What are silence, nods, eye contact and body language?
This is what HMIS is short for
What is Homeless Management Information System?
This technique is used to keep the client safe while using drugs or alcohol
What is harm reduction?
This religious organization provides housing, emergency assistance, and shelter
What is Catholic Charities?
The first thing I am going to do when I meet a client is this
The Community Support Team (CST) of DuPage County Health Department can help clients suffering from this
What is a crisis?
The number of days that HMIS requires case notes and service transactions to be entered
What is 5?
For most mental illness, the best treatment is
What is medication and therapy?
This non-profit agency participates with ESG funding, has a clothes closet and food pantry; among many other resources
What is People's Resource Center?
When collecting documentation with a client, we need these items
What is:
Proof of income
State ID/Driver's license
Social Security card
Birth certificate
This is how new benefits are added into a client's profile.
What is by completing an interim review, ending the old date and beginning a new date?
With this mental illness, people experience high and low moods
What is bipolar disorder?
This is what ESG stands for
Emergency Solutions Grant
The quickest way for a person to get into housing is through this program
What is Housing NOW?
A call to 911 is required if a person is this
What is when someone is suicidal or homicidal?
Coordinated Entry should be completed within ___ number of days of a client entering homelessness
what is 10 days?
This mental illness often includes paranoia, hallucinations and delusions
What is schizophrenia?
This resource has financial literacy classes, a car donation program, food pantry and more
What is Loaves and Fishes/NaperCares?
SMART goal is short for this
What is:
Specific
Measurable
Attainable
Realistic
Time sensitive
Mental Health First Aid acronym and meaning
What is:
Assess for suicide or harm
Listen non judgmentally
Give reassurance
Encourage appropriate professional help
Encourage self help and other support strategies
Clients are assigned housing through Coordinated Entry based off 5 these factors
What is:
1.) Coordinated Entry score
2.) Length of time homeless
3.) If previously assigned and returned by a housing provider
4.) Age
5.) Chronic health conditions
This medication is administered to someone experiencing an opioid overdose
What is Narcan?
This resource provides the ultimate guide to resources in DuPage County
What is DuPage CRIS?
Every case manager should complete this when a client is exiting homeless services, though, technically should begin at the very first meeting
What is termination?