Everyone wants a Recall
Recall request code entered in ACE for PBAR facilities.
What is RX?
Result Code in ACE to release account hold.
What is HK?
Action Result code used to route an account in ACE for IZ request.
What is IS?
The queue acknowledged within 6 business hours.
What is "New Tickets only" queue.
The Work Queue number for PB Customer Service requesting assistance.
What is the 1000008300?
This edit date is used when insurance has advised that they will "pay" on the account even though it is past timely filing.
What is VRI?
This result code entered in ACE will send a letter to patient requesting proof of payment.
What is PM?
An activity code used in ACE to route for IZ request.
What is TCPIZ?
The follow up time for High Priority Tickets.
What is every 24 hours?
The notation associated with WQ request begins with this.
What is "The reason this account was transferred is?"
Recall approval code used for non-PBAR.
What is UT?
Entering this activity code in ACE will help escalate a refund request.
What is TCESC or TCESI?
What is EPIC?
The JIRA field identified by where the account resides.
The number of days deferred after a ticket is created and account activated within WQ.
What is 7 days?
This edit date is used when patient was on a valid payment plan prior to assigning to bad debt in error.
What is RPP?
Entering this code will edit an adjustment you manually requested same day.
What is ZX?
Patient Maintenance icon is used in this client system to retrieve IZ.
What is Paragon?
Identified as the department that caused the issue/complaint or error if applicable.
What is the Root Cause Department?
What is WQ8300 - [patient name], HAR#?
Patient Statements were delivered to address provided at the time of service, but caller states moved and did not receive.
What is an invalid Recall Request?
The activity code entered in ACE for Physician Courtesy Discounts.
What is TCPRD?
Add facility code as alpha prefix to this report in OnDemand to retrieve an Outpatient Itemized Statement.
What is FUA484?
The person that should be included on third request email to partner, our partner's leader and the appropriate Client Services email.
Who is CCS Supervisor
Document this in ACE once you complete intake for this WQ.
What is "Intake Completed?"