Positive Pay
Name two types of account services available to Business Customers that are fraud prevention tools against check fraud and electronic transaction fraud.
Positive Pay and ACH Positive Pay
This 6-7 Digit number is used to sign into BeB
What is a company ID?
This team adds features and services to BeB profiles after we have collected the proper documentation
Who is TM Implementations?
What is our Claims Department Number?
What is 7337? (Internal Only)
Should there be clarification needed regarding a claim, they are our resource
When requesting for a temporary Overlimit increase, requests are sent to _____ and the _________ are copied.
What is Managers and Control Room- Carmella, Carlos, Derek and Julie?
What is the cut off time for Positive Pay and ACH Positive Pay?
11:30 AM
The number of days a password is valid for in BeB
and the number of days a password is valid in OLB
What is 120 days for BeB and what is until the client changes for OLB?
A clients check accidently cleared for the incorrect amount and incorrect check number. This team will make the correction.
What is Deposit Processing?
*** email is depositprocessing@ppbi.com
What are the options for the 4929 TM Number?
1- Cash Services
2- TM Check Processing
3- TM ACH Ops
4- TM Implementations
A signer could not pass IDA or the system cannot generate IDA questions but needs a pin change for the debit card, what would your next step be?
Advise the client to visit a branch so he can be identified. The branch member will have to contact Client Services by phone or email confirming the client is identified. We can then set the pin to the last 4 of the SSN.
This procedure applies for failed IDA or unable to to pull IDA. Exceptions would be Overlimit for Wires and ACH and Mobile RDC.
If a client misses the cut off time for Positive Pay, is there an open window we can manually request to have the items paid?
Yes between 11:30AM and processed before 12noon
$10,000.00 is the set limit for this service in OLB
What is External transfers?
A wire is rejected and a client would like to know why. What common reject reasons are there?
Missing Purpose of Payment
Missing Intermediary Account number
Wire Room would be another resource if it is rejected for reasons other than the 2 above
For Questions about Levy, which department and what number do you call?
Banker Support Option 4.
Banker support options
1- Banker support
2- centralized approvals
4- legal
What type of account is needed to be able to process Zelle and Consumer Online Wires?
What is a checking account?
What is the email address you can send a request for manual decisions to pay or decline a check positive pay if a customer misses the cut off time at 11:30 AM?
TM-Check_processing@ppbi.com
026005092 is the number for what?
What is Wells Fargo Intermediary Number for International Wires?
When do you place a stop payment for an ACH transaction vs requesting to cancel or recall an ACH for a client?
ACH stop payments are placed when the charge is debited by a 3rd party vendor and submitted to Banker Support. An ACH Cancellation or Recall is requested through TM ACH Ops if our client "Originates" the wire in BeB
What is the banks routing number and does this require authentication if given out to clients?
322285781 and no.
**DOUBLE JEOPARDY**
This is a simple and adaptable framework that ensures employees and managers have ongoing feedback conversations around expectations, performance, as well as growth and development opportunities.
What is the "Lets Talk" program?
Can an ACH Positive Pay be requested to be manually paid after the cut off time?
No
Name 3 Consumer products that allow a client to send money.
What is Consumer Online Wires, Zelle and External Transfers
For Client Services who are the following?
Director of Client Delivery, Director of Client Services, Managers?
Who are Paul Gormley
Barbara Ingram
Rain, Froy, Saul ?
The most recent acquisition from opus in 2020 also brought over another group that handles self managed IRA's and other investments. Formerly known as Pensco, they are now called ______
What is Pacific Premier Trust?
1-800-962-4238
The following limits are for which product?
1,000 per transaction, 1,000 per day
2, 000 per transaction, 2,000 per day
2,000 per transaction, 4,000 per day
What is Zelle?
Zelle is only available through the personal app