A high level view of how ocean work is performed and who is responsible
What are Process Workflow Diagrams
100
Schenker's transportation management system for global visibility and ocean shipment processing
What is TANGO
100
The new tool you should sign-on to everyday and use for Instant Messaging and more...
What is Jabber?
100
How to find out if the GSC or the Branch is primarily responsible for performing customer facing duties
What is the Master Customer Account List
100
The name of the Manager of the Norfolk Ocean Service Center (NSC)
Who is Leah Latta
200
A reference on the "Americas" Intranet site where you can find detailed information about Schenker operations in other countries and how to conduct business with them
What are the Global SOP's
200
The application used to the Ocean Service Centers to take action and resolve a service issue at the shipment level
What is WebIssues
200
A reference document on the Intranet which shows you primary contacts and escalation points at the Ocean Service Centers and Branches
What is the Communication Matrix
200
The name of the video we watched which stresses the importance of going the extra step to give the customer want they want
What is "Give em the Pickle"
200
The "one-stop shop" to find Training Materials and User Reference Guides for TANGO.
What is Knowledge Central (in the Library)
300
The document which consolidates Process Worflows into a simple set of CSM work instructions & helpful links if you need to obtain more detail
What is a CSM Role Summary
300
The application used as Schenker's global repository for shipment level documents including customer invoices.
What is O&DM (Output & Document Management)
300
The name of the Intranet email alert that tells readers what is new or what has changed on the Americas Intranet
What is "News You Need to Know"
300
The email address our customers use to send the Phoenix Client Services Team requests for rate quotes, bookings or other inquiries
What is DBSOcean@dbschenker.com
300
The place you are required to e-mail pdf copies of commercial shipment documents for all ocean export shipments.
What is the Digital Mailroom
400
The easiest way to complete a FMC Filing
What is "Using e-Solutions (TOPS)
400
Where our customers can find tools and reference materials which help them conduct business with Schenker
What is the Resource Center on the Internet
400
The name of the weekly call which all Client Services personnel are invited and encouraged to attend to learn about process updates, best practices and ask for assistance.
What is the Client Services Club Calls
400
How to formally document repetitive services issues or a severe single service issue which impacts our customers
What is SRL (Service Report Log)
400
The U.S. state which has the highest number of boats per capita.
What is Arizona
500
The KPI (Key Performance Indicator) and maximum amount of time which you should expect to receive a confirmed OE-FCL booking after submission
What is 24 hours
500
Where to find Frequently Asked Questions about the Ocean Business Acceleration Project - and also where you can ask any question or make a suggestion to the Project Team
What is the Ocean Business Acceleration Project page on the Intranet
500
Our sales professionals log their new sales opportunities, record important customer information and view customer sales data in this application