Communication
You should do your best to respond to emails within...
24 hours
Name the certificate you obtained in this program
The LAER technique stands for...
Listen, Acknowledge, Explore, and Respond
Name 5 job search sites
Indeed, Glassdoor, LinkedIn, Ziprecruiter, Idealist, FlexJobs, etc.
At the end of an interview, you should ask for...
A business card/contact information so that you can follow-up
When sending emails, you should separate steps using...
Bullet points or numbers
Name the three phases of the Merit America program
Foundations, Immersion, & Placement
In a sales call, name what % of the time should you be speaking as opposed to the customer
You should be speaking 20% of the time, and the customer speaks 80% of the time
When applying to jobs, the best option is to apply on/through...
Company Website/Direct email
When you don’t know the answer to an interview question, you should...
Pivot to an example that is similar
When writing a thank-you email, to jog the recipient's memory you should try to….
Recall back to the conversation you had/mention something you spoke about
The #1 goal for the Merit America team is to...
Support learners so that they get higher-paying jobs that they actually like!
Name the 4 common objections potential buyers might raise on a sales call
Price, fear of change, trust, and timing
When writing a cover letter, you should include…(3 things)
Your name
Job title/company
Keywords
Examples of why you’re a good fit
What value you'd bring to the company
When answering a behavioral and/or situational question, you must include...
S/ituation T/ask A/ction R/result
You're at work and you receive 5 support chats from customers, an incoming phone call from a customer, and a request from your manager to work on an internal project. You should do ____ first, ____ second, and ____ third. (Provide reasoning!)
There's no "right" answer, but you should always prioritize the customer tasks over internal tasks, as well as consider the urgency and importance of a task. With this reasoning, you could answer the call, answer the chats, then work on the project assigned by your manager.
The placement phase last ______ weeks
12... or until you get a job!
To qualify a buyer/caller, you must...
Determine if the caller is “qualified” for the product -- meaning, they’re interested and ready to buy. You do this by asking basic qualifying questions to understand the caller’s needs.
A recruiter contacts you about a job that is not a good fit for you – you should...
Respond anyways and provide detail for what you are looking for
Before an interview you should…(list at least 3 steps)
1. Do your research, 2. Practice answering questions, 3. Test video/audio for video calls, 4. Write down questions to ask them, 5. Pick out an outfit
Before you send an email, you should always...
Spellcheck, spellcheck, spellcheck! Always check for grammatical and formatting issues before hitting "send."
Coach Aubrey lives in ______, and Coach Marisa lives in _______. (Hint: They live in the same region.)
Washington, DC and Baltimore, MD
Name the most important last step you must do on a sales call
"Ask for the close" and ask to follow-up
You applied for a job but haven't heard back. You should wait _______ before following-up.
1-2 weeks
To learn more about growth opportunities at a company, you can ask your interviewer (provide at least 2 potential questions)...
Where do you people in this position usually grow to?
Where have the successful workers who were formerly in this position proceed to?
Do you offer additional training or development?
Are there advancement opportunities?