1
Merchant
Klarnas additional ID&V option
Ardent
where you are calling from on early arrears calls
3
The standard amount of questions we need to ask for ID&V
PCA Aquistions
The name of our debt purcahse part of the buisness
DRS
where you are calling from on your standard debt clients e.g klarna, HMRC
300
The amount of free itmes a customer can list on e-Bay
£14.99
An e-bay insertion fee
£8
One of E-bays admin fees
Customer username
e-bays additional ID&V question
36
The maximum amount of months you can extend payment plans to for a vulnerble HMRC customer
24
The standard amount of months a customer can pay on HMRC account
14
Talk Talks cooling off period
£24
an e-Bay admin fee
5
How many months it takes for talk talk to report to credit reference agencies
Insertion fee
The fee customers have to pay to list a vehicle on e-bay
CPA
You transfer customer to this script after they have set up a recurring card payment
42
The days a customer has to return their TV box
£19.99
An e-bay insertion fee
56
the amount of days a customer has to give us to resolve a complaint before they can take it to FOS
£60
Admirals cancellation fee after 14 days (cooling off)
90
The days a customer has to return their TV box
99
AA's call out fee
30
Standard time we give customer for breathing space
3
The number of extensions klarna gives the customer to pay
24
the max months you can pay over on a VAT account