IHG Climb Basics
This campaign should be the first one every new Climb user completes to advance in the games
What is the Welcome Campaign?
These measure hotel performance and connect daily activities to business results
What are KPIs?
This information should be gathered before quoting a group rate
What are qualifying details or requirements?
This sales activity focuses on creating opportunities with new potential clients
What is prospecting time?
This leadership activity helps employees connect learning to performance
What is coaching?
This learning platform uses challenges and leaderboards to make development more engaging
What is IHG Climb?
A hotel's ranking against its comp set is commonly measured using this index.
What is RGI?
This tool gives you a simple way to create a booking link for your groups
This report suggests accounts that you may want to go after
What is the Business Case and Prospecting report?
A leader should focus on this after noticing employees are completing missions but not changing behaviors
What is accountability?
These are the individual learning activities within a campaign
What are Missions?
This will assess whether or not guest rooms meet Brand Standards
What is a Quality Evaluation?
This platform is commonly used to receive electronic group leads
What is MeetingBroker?
This is the first step in winning back a company that no longer stays at your hotel
What is understanding why the business was lost?
This increases when celebrating wins, recognizing progress, and sharing success stories
What is employee engagement?
These larger learning paths group related missions around a common topic
What are Campaigns?
RevPAR stands for this hotel metric
What is Revenue Per Available Room?
This program is specifically for groups of 10-25 rooms and should not be canceled
What is Easy Groups?
This compares the strengths, weaknesses, opportunities, and threats of different accounts
What is a SWOT analysis?
These measurable outcomes are directly related to missions
What are hotel KPIs?
IHG Climb access is determined by this information
What is your job title or role in MyID?
This category measures how well a hotel recognizes and engages loyalty members
What is Loyalty Recognition?
When two groups request the same dates, this should be evaluated before accepting any business
What is the total revenue potential?
The most effective prospecting message focuses on this rather than simply listing hotel features
What is the client's needs or business outcomes?
Strong leaders should focus on this instead of points
What is improving hotel performance and guest results?