Chapter 3 Body Movements, Combining Forms, and Abbreviations
What is the continuous exchange of information, thoughts, ideas, and feelings between individuals called?
Communication
What two unique patient identifiers must a Medical Assistant verify before starting an encounter?
Full Name and Date of Birth (DOB)
Which clinical screening tool uses 7 items to evaluate Generalized Anxiety Disorder?
GAD-7
According to Erikson, what is the core psychosocial conflict during the adolescent stage (ages 12–18)?
Identity vs. Role Confusion
What state of physical, mental, and emotional exhaustion can result from unmanaged workplace stress?
Burnout
Name the three primary elements that make up the basic communication cycle.
Sender, Receiver, and Message
What is the primary reason for the patient's visit, documented in their own words, called?
Chief Complaint (CC)
Which questionnaire evaluates major depressive disorder severity using 9 items?
PHQ-9
What is the first stage of Kübler-Ross's 5 Stages of Loss and Grief?
Denial
Name two healthy adaptive coping strategies for managing healthcare workplace stress.
Planning time away from work, engaging in non-work hobbies, practicing self-care routines, and exercising.
What step in the communication cycle occurs when the receiver confirms how the message was received and interpreted?
Feedback
What clinical section expands on the chief complaint using details about location, quality, severity, and duration?
History of Present Illness (HPI)
How far in advance should a Medical Assistant call a patient prior to their scheduled telehealth appointment?
10 to 15 minutes prior to the appointment
List all 5 stages of Kübler-Ross's grief model in order.
Denial, Anger, Bargaining, Depression, and Acceptance
What boundary principle helps Medical Assistants protect their mental health while delivering compassionate care?
Avoiding over-investing in colleagues' personal problems and maintaining clear separation between work and personal life.
List the 5 C's of effective communication in healthcare.
Clear, Concise, Concrete, Correct, and Coherent
What is the difference between subjective and objective clinical information?
Subjective information is what the patient states or feels (symptoms, pain scale rating), while objective information is directly observed, measured, or tested by the clinician (vital signs, lab results).
What is the clinical difference between open-ended and closed-ended questions?
Open-ended questions allow detailed descriptions (e.g., 'How are you feeling today?'), whereas closed-ended questions require simple one-word or Yes/No answers (e.g., 'Do you have a fever?').
What psychosocial crisis occurs during Erikson's older adult stage (65+ years)?
Ego Integrity vs. Despair
Name two common workplace sources of stress for Medical Assistants.
Heavy patient schedules, administrative demands, incomplete training, and socioeconomic/illness pressures.
According to clinical communication rules, when has communication officially occurred?
Communication has NOT occurred until decoding and feedback are successfully completed.
What three medical histories must be reviewed and updated alongside surgical history during patient rooming?
Medication Reconciliation (including OTC/supplements), Allergies, and Family/Social History.
Name two conditions or situations that CANNOT be managed via a telehealth visit.
Acute medical emergencies and conditions requiring physical assessment or hands-on clinical procedures.
What communication style is considered the professional goal because it is calm, constructive, honest, and respectful?
Assertive Communication
Why is it critical for the Medical Assistant to allow the patient to hang up first at the end of a telehealth call?
To ensure the patient has no remaining questions or unaddressed medical concerns before disconnecting.