What is used to organize the schedule that shows the office whom and what they are seeing a patient for?
What is appointment book/appointment schedule
100
Who is the psychologist who believed that each individual has to reach a level of physiologic need before they are motivated to seek the next level?
What is Maslow
100
The first few seconds a prospective patient are in contact with a dental practice, usually through a phone conversation with an administrative assistant, can determine whether they make an appointment…this is called?
What is the initial contact stage/initial impression
100
When a new patient arrives for their appointment expect to give the patient how long of your undivided attention?
What is 60 seconds
100
Repeating what a patient says to make sure you understand what they are saying is called?
What is an active listener
200
What is the term for units that are blocked off to allow for a "catch up" time during a hectic day?
What is buffer period
200
What is the need that requires avoiding harm, attaining security, order and physical safety. This level allows one to explore their environment?
What is safety
200
This stage is the stage that occurs at the first appointment
What is final decision stage
200
If the appointment book is scheduled correctly and the amount of treatment/services increases this is called ________ scheduling?
What is efficient
200
When scheduling a patient in 15 min units, how many units is needed for a 45 min appointment?
What is 3 units
300
When working a patient into the schedule next to an already scheduled patient is called?
What is dovetailing
300
What is the name of the biological need for food, shelter, water, sleep, and oxygen?
Example: Homeless person
What is Physiologic
300
In this stage of decision making the patient bases their opinion on the name of the practice, or seeing advertisements of the practice. What stage is this?
What is investigative stage
300
If there is an opening in the schedule due to a sudden change what would be used to fill this open time?
What is a call list
300
A patient is scheduled on a 10 min unit schedule, you are performing a crown prep that needs to be scheduled for an hour. How many units would be blocked out for this appointment?
What is 6 units
400
Another term used for a routine check up is?
What is hygiene check
400
Self esteem and respect of others on the hierarchy of needs is called?
Example:Prestige or success at work
What is esteem and recognition
400
During this stage of patient's impression the location of the office, outside appearance, greeting, and time waiting for appointment is known as?
What is confirmation of initial impression stage
400
A sheet that tracks laboratory cases and has the patients name, date of treatment, type of treatment and lab name is called?
What is a laboratory schedule
400
A patient is scheduled for a two hour procedure in a 10 min unit schedule, how many units do we block out for this patient?
What is 12 units
500
The most common type of scheduling is called?
What is a week in/at a glance
500
Individuals that acquire a fulfillment of unique potential-normally achieved later in life is called?
Example:People who grow up well fed, loved, and respected
What is self actualization
500
What are the 3 main ingredients when answering the phone during the initial contact stage?
What is the greeting (smiling), practice identification, and assistant identification.
500
The group that ensures advertisements are realistic statements and slogans is called the?
What is ADA code of ethics
500
How many units would be blocked out for a patient scheduled for a procedure scheduled for 2 hours in a 15 min units schedule?