Honesty & Integrity
True or False: It's okay to say you completed a task when you actually forgot to do it.
False
What does active listening mean?
Paying attention and responding appropriately.
What should you do if you're running late?
Notify your supervisor as soon as possible.
A customer is upset. What should you do first?
Stay calm and listen.
True or False: First impressions matter.
True
You accidentally break something at work. What should you do?
Be honest and inform your supervisor.
Name one characteristic of a competent employee.
Reliable, organized, hardworking, etc.
True or False: Blaming others for your mistakes shows accountability.
False
True or False: Losing your temper helps resolve conflicts.
False
Name one example of positive body language.
Eye contact, smiling, good posture, nodding.
Why is honesty important in the workplace?
It builds trust and credibility.
True or False: Doing the bare minimum demonstrates competency.
False
You forgot to complete an assignment. What's the best response?
Take responsibility and work to fix the issue.
Name one strategy for managing stress.
Taking a break, asking for help, deep breathing, prioritizing tasks, etc.
Besides clothing, what contributes to a professional image?
Attitude, hygiene, tone, punctuality, communication, etc.
A customer receives too much change, but doesn't notice. What should you do?
Give the correct amount and explain the mistake.
A customer asks a question you don't know the answer to. What should you do?
Find the answer or ask someone who knows.
Why is punctuality important?
It shows reliability and respect.
A coworker gives you criticism. What's the most professional response?
Listen respectfully and use the feedback to improve.
Why should emails use professional language?
To communicate respectfully and clearly.
A coworker asks you to clock them in even though they aren't there yet. What should you do?
Refuse and explain that it's dishonest.
Why is teamwork considered an important workplace skill?
It helps tasks get completed efficiently and improves communication.
You gave a customer incorrect information. What should you do?
Acknowledge the mistake and correct it.
Why is emotional control important in customer service?
It helps solve problems and maintain professionalism.
You have a job interview tomorrow. What are three things you can do to create a positive first impression?
Dress appropriately, arrive early, maintain eye contact, speak clearly, and have a positive attitude.