Consumer Closing
Business Closing
Zero Balance Closing
100

The first step in closing both consumer and personal accounts.

What is Authenticating the customer

100

The related procedures for the preliminary steps 

 What is

Business sweep

Controlled Disbursement Accounts and Zero Balance Accounts

 Restraints – General Debit Hold

Restraints Add/Inquiry Menu (RSMU) Hard Hold

100

The form that is needed to close an account with a zero balance

What is the zero closing form

200

The locations you can find the closing balance

What is Hogan on N534 and in Dash under account information

200

For both consumer and personal account closings, verify with the customers that....

What is all auto debit/credits have been stopped

200

Exceptions will return a request from a banking center for the following reasons 

What is 

  • Account number is incorrect
  • Account balance is positive or negative (must be zero balance)
  • Interest pending
  • Hard Hold has not been reversed
300

The step that is needed before processing the closing so that dash will not deni the transaction  

What is removing all relationships linked to the closing account

300

The email that you use to get the closeout balance 

what is XAA-Analysis_Mail@comerica.com

300

The amount of time after submitting the zero closing form to insure it went through successfully 

What is 2-3 business dates from submitting the form 

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