Subsidy/Withdrawals
What channel would you go to to submit a withdrawal request?
#mkt-withdrawal-comms
If you are out sick, what should you go?
Email your manager and slack your manager
Where can the CUSTOMER find all their final numbers for the transaction?
The closing dashboard
What channel do you get pinged in for a boom?
#seller-booms
If you need context on why an offer came in low, what channel would you post to?
#mkt-pricing-team
How do you submit a withdrawal?
The form at the top of a withdrawal channel
How often should you expect to have a call review with your manager?
Bi-weekly or monthly
Where can a seller download a copy of the contract?
Seller Dashboard > Closing Section
If you need a call covered, where should you post?
#cep-coverage & use lightning bolt
Seller needs an afternoon time slot for an EA, where would you post?
#mkt-inspections
What is subsidy?
A credit we offer a customer to get them over the line
What are the 30 day expectations?
Complete OR, complete DC, take good notes, navigate systems, 2 contracts, remove 1 hour block/day end of two weeks
How can a customer change their closing date in the dashboard?
The Closing Section of the dashboard!
Removing an agent from a DC should go to what channel?
#lwod-dc-escalations
You will get pinged in #acq-cx-homes-escalations for what two primary reasons?
Your link doesn't work or it isn't uploaded within two hours
What will a good withdrawal post include?
Situation, what the CEP has already, the customer ask and the proposed resolution
What are the 3 main metrics we look at?
Call score, unique touchpoints, percent to contract goal
If the seller doesn't fill out their utility information in timely manner, what happens?
The CEP is notified with a task to reach out to the customer
#cep-solar-escalations is used when...
You have an incoming property with solar panels
If you didn’t get pinged in the #sc-repair-ready channel this means?
Your property is stuck somewhere else in the funnel