Accounts
All About Promotions
Cases
Our Customers
Tools and Links
100
ZERO_CREDIT_LEFT
What is Status when Free Trial Credits expired
100
an effort to get high-quality, early-stage startups building on the Google Cloud Platform. This program aims to give startups a phenomenal amount of support and credit.
What is Cloud Platform for Startups program
100
The single largest source of cases and is accessible by any GCP customer.
What is CUF/Billing Form
100
customer personal information or sensitive information (e.g., passwords, CC numbers, SSNs, etc.)
What is SPII
100
our internal knowledge base for Cloud Platform Support. In it, you’ll find processes, workflows and other internal information regarding Cloud Platform.
What is KB/g3doc
200
Reactivated by UpdateAccount call
What is the reason code when the customer upgrade the account
200
a $500 credit that could be spent across all services (GAE, GCE, Support Packages, etc.) for 3 months to help new Cloud Platform users get started. These credits expired after 3 months or when the amount was consumed, whichever came first. This was replaced with the Free Trial credit. (Deprecated)
What is Starter Pack
200
created by Google Account/Sales reps (Account Managers or Directors) on behalf of their customers. This site is not accessible to TVCs (vendors).
What is Support4Sales channel
200
Internal term for customers that have a paid support package (Silver, Gold, Platinum).
What is Pillar Customers
200
a spreadsheet that tracks all major Cloud Billing bugs and outstanding feature requests (FR). This helps us track recurring issues and requests and aids in properly associating open bugs/requests to new cases.
What is BugHub
300
7 14 30
What is/are the duration/days corresponding to the customer's Grace Period Reputation Tier/Score (similar answer may be accepted)
300
- In a partner incubator, accelerator, or VC fund (see list of partners) - Less than $5 million in funding - Less than 5 years old - Less than $500,000 in annual revenue
What is/are Startups eligibility criterias
300
In Unify, ____ cases will show up with ECP as the case origin
What is GCSC cases
300
provides user-friendly KB articles and starter guides that present customers with a general overview of the Cloud Platform products and a quick product reference, this also where customers can manage their billing account and project billing settings.
Google Cloud Platform Billing Documentation
300
a tool used across Google for fetching and visualizing customer data. _____ allows us to look up information on our customers including their billing account information and their trial.
What is GAdmin or Google Admin
400
As opposed to online customers who setup their billing accounts from the Cloud Platform console and who pay via automatic monthly credit card or direct debit payments, "______ _______" are signed up with the Sales team and set up payment terms (Net 30, 45 or 60 days) depending on their contractual agreement.
What is Invoiced/Offline Customers
400
a monthly $500 coupon to cover basic BigQuery usage.
What is Google Analytics 360+BigQuery Credits
400
Sales, Support TSEs, Vendors or any other Googler can file a case or several cases for their customers through go/openit for customers with a support asset (searchable in Salesforce) or via go/newcloudcase for everyone else (unsupported or sales managed accounts).
What is Internally via OpenItV2 form
400
This page provides GCP customer about status information on the services that are part of Google Cloud Platform.
Cloud Status Dashboard
400
SFDC
What is SalesForce Dot Com
500
Google's externally available account service. When people have a "Google Account", _____ is the service that maintains those accounts and allows users to sign into them using mechanisms like cookies and OAuth. This is the numeric identifier equivalent to their Google account.
What is GAIA ID/GAIA
500
- Q&A around Google Cloud Platform products, services and workloads with GCP experts. - Hearing about GCP customers with similar use cases. - Providing feedback about GCP.
What is GCPFS - Office Hours
500
a tool used to manage the large volume of identical customer cases generated by customers during an outage. This tool is also used bulk manages customer messaging on bugs and outages, and to enable bug discovery and creation for vendors.
What is Rhino
500
a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.
What is SLO
500
Google’s soft phone application and runs on the same technology as Hangouts.Cloud Platform Support uses this toot to: - Track login/logout times - Track agent states (breaks, lunch, meetings, etc) - Make and receive customer calls
What is Speakeasy
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