Admin
True or False: In Admin, we can see the last date that the Saver signed in
What is true?
The bucket that contains all of the purchases/submissions the Saver has received cash back for in Admin
What is Receipts?
The offer type for offers that are only eligible to be earned once
What is Single Redemption Offers?
You click on this button in the Ibotta Quick Actions menu in ZD if a Saver is not receiving password reset emails.
What is Clear from Appboy Blocked List?
This macro can be used if a Saver is simply saying "Thank you" in their ticket reply and has no further questions.
What is the Thank You macro?
The name of the bucket in Admin on a Saver's page that displays their email address
What is Customer Details?
On a receipt page, this bucket will list all offers and cash back amounts that have been issued to the Saver.
What is the Matched Offers bucket?
The offer type for offers that can be earned more than one time per receipt
What is Multiple Redemption Offers (MROs)?
If a Saver is LCO and is attempting to withdraw, what agent group do you escalate the ticket to?
What is Trust?
Name of the security application you use to sign in through your phone
What is OneLogin?
Name the page in Admin that contains the Offer ID and information unique to the Saver.
What is Customer Offer Page?
This tool is used to moderate receipts in Admin and matches qualifying purchases with offers.
What is POC?
On a receipt page, a positive value in the Reversed Items bucket indicates?
What is a negative reversal (money taken from the Saver)?
The Saver can not update their password and this line in the Customers Details bucket says No.
What is Active?
The default browser that should be used
What is Google Chrome?
If a Saver is missing cash back on a Bonus, you can check this page in Admin for their progress and verify receipts/offers that have counted towards the bonus.
What is the Customer Bonus page (Saver-specific bonus page)?
These two types of minor fraud indicate if a receipt has been flagged as a Duplicate in the Receipt Fraud Checks bucket
What are Slot and Sharing?
Name the section of the Offer Page where the "redemption_max" can be reviewed
What is Parameters?
The Saver has not received their gift card and Appboy has already been cleared.
What is escalate to CPG?
What must you open first before being able to access IKBs?
What is Zendesk?
The Profile in the Primary Admin Links on Zendesk does not take you to the Saver's profile, where do you search for the account in Admin
What is Customers in the Customers tab?
If you see this Validation Type on a receipt, you will escalate it to the Retail Affiliate agent group.
What is app?
Explain the difference between the Global Offer Page and the Customer Offer Page
What is one is specific to the Saver, the other is the Global offer information?
The Saver wants to delete all their personal information along with their account.
What is CCPA?
Name of the website used to take the training courses
What is LearnUpon?