CLRU JEOPARDY

weather

100

What two weather FOL qualify for scheduling in RH

WIND & HAIL

200

True or False: Hail damage inspections method is PEG

FALSE

300

What must be present at the top of RH before proceeding to inspection for Weather FOL

PINK CATASTROPHE BANNER

400

ID drove into high water and IV is non-drive: What are the FOL?

Accident > Single Vehicle > IV Struck Object in Road

500

When a customer sets up a drive-in inspection method for Weather, this is when they will receive their first contact with Progressive.

At the inspection

immediate needs

100

What two additional services are considered immediate needs?

Tow & Rental

200

What coverage is needed to qualify for immediate needs/tow?

Collision & Comprehensive

300

These FOL disqualify an immediate need

Loss is a result of Fire, Theft, Carjacking or Wear and Tear

400

During business hours, who handles immediate needs?

ORG

500

List three disqualifying CVQ's

• Recent Policy Inception

• Loss Occurred While Policy Not In Force Status

• Driver Of Vehicle Is Excluded

• No Policy Info Found

• Excluded Driver Driving At TOL

• Unlisted Driver

• Unlisted Vehicle

scope/verify

100

What type of calling parties are verified?

Involved Parties

200

List 1 primary & 1 secondary piece of info needed to verify a caller

primary - 

• Policy Number
• Claim Number
• Last four digits of VIN#
• Date of Birth
• 
  
• secondary - 
• Address - Street address, city, state & zip code
• Date of Birth - If not used for primary check
• Last four digits of Driver's License # or social

300

Witness listed on claim wants to know what the liability decision was .. can we provide?

NO

400

True or False: Insured Attorney's can be provided with coverage information & policy number?

TRUE

500

In or out of scope?

Progressive Employee - (calling on behalf of Progressive, not their own claim) wants to know the appointment time for scheduled date of inspection

Out of scope

FOL

100

Pathway in EPSS to find FOL involving a boat

 CLRU > New Loss > Facts of Loss > Category Definitions

200

what's the FOL in sidekick for: 

customer had vehicle taken reposed and in the process, towing veh caused damage to IV

repossession with damage

300

In MYCARS what's the FOL for a Cargo loss

Other > Other with Additional Facts: Cargo that was damaged

400

IV gets rear ended halfway through while changing lanes at an intersection 

BEST FOL CATEGORY

LANE CHANGE

500

statement from COD:

were on a 2 lane rd, I'm in the right lane going straight through the light and all of a sudden, your customer swerves from the left lane and hits me trying to make an illegal right turn    

WHATS THE FOL CATERGORY

INTERSECTION

coverages

100

List the first party coverages that protect the Insured?

PHYSICAL - COMP & COLLISION

INJURY- MEDPAY/PIP

200

These third party coverages cover damage and injuries for claimants

PD & BI

300

True or False: You will provide PNOC to insureds with damage only to their vehicle, no PD, and no injuries' if they do not have proper coverage (COLL or COMP)

TRUE

400

How will this effect my rates? (All other states) 

also Provide Pathway to EPSS Scripting 

• This claim won't impact your current rate, but it may increase your rate when your policy renews.
• We typically send your renewal 30 days before the end of your policy period.  Once you receive your renewal we’re happy to answer questions about any rate change.
• We’re always available to work with you to discuss options that might lower your rate.

CLRU > Callers Questions and Messaging > Coverage Questions > Rate Messaging 

500

Caller paid OOP for tow (non accident) wants to be reimbursed. What are the two Delivery options we can provide?

Mail & Online