RMAs
Where can you place an RMA in Prowess?
Commerce Manager
Can the consultant be the hostess of a party?
Yes
What are three different ways commissions can be paid out?
Check, direct deposit, credit on file
What kits do we offer, what are the buying discounts associated with them, and how much retail do you need to activate?
Standard, Deluxe, Premium
30%, 40%, 45%
$200, $100, Auto
Rhonda purchased her Premium kit on November 27, 2019. She is at an Advanced Consultant level. She is calling in upset that her buying discount is incorrect! What do you do?
Kit discounts are only applied within the first year of business. This means her buying discount would reflect the consultant level she is currently holding.
Liquids
Does the hostess place her order online with her hostess credit?
No, she has to order through the consultant
How much does a commission have to be in order to be paid out via check or direct deposit?
$20 or more
What buying discount does a Senior Consultant hold?
45%
Stephanie is calling about her order from April that she has still not received. Rats!! Can you do anything for her?
BONUS: How long is a UPS tracking number active?
Unfortunately, if the order is from April and she is just now notifying us that it is missing, we cannot start an investigation or send a replacement.
Bonus: 120 days.
What does RMA stand for?
Return Merchandise Authorization
What does POUS stand for?
Party Order US
What day to we deposit/mail commissions?
Wednesday
Can a Consultant earn a Retail Sales Bonus?
Yes!
Kate is calling to make a payment on her IAP. How do you help her?
You can walk her through submitting the payment in the IAP/PYOP Portal on her back office so she knows how to do this herself in the future.
What is the max warranty timeframe we offer?
1 year for Euforia
Where are the taxes determined for the party?
The location of the party
Sally has a 40% buying discount and a customer places an order on her personal website for a subtotal of $150. The customer's order qualified for a free $75 vibe. What would be Sally's commission total?
150 subtotal - 75 item discount = 75
75 * 40% = $30
$30 is her commission total
What date did the Advancement Bonus go into effect for consultants?
October 1, 2019
A customer is calling in for a Party Complaint. Once you get all of the required information for a valid Party Complaint, who do you reassign the ticket to?
Party Complaints/Jenny C Kezar
Party Complaints/Sierra Hogan (backup)
What format do you note the RMA in ZenDesk?
Country - Date - Ticket number
Ex: US12152020396123
If the product is not available to be entered into the guest's cart on the My Parties page, what can a consultant enter in instead?
Miscellaneous
An order has a subtotal of $250.
It has an order discount of 10%.
It has an item discount of $125.
What is the commission value if the rate is 30%?
$33.75
Can I be a Director and get paid the minimums for Senior Consultant level?
No, consultants in the Starter group can only drop one level and still get paid.
Act it out: Difficult Call
Kate Crotty