First Things First
Redeeming a Groupon
Use the client's name or voucher code to redeem purchase in Groupon Merchant Center
Underwhelming Intro (too short, not enough work)
- Discuss 30 min intro v 50 min class
- Offer full class, half off
What is the ‘no show’ penalty for 4 pack, 8 pack, and unlimited members?
4 pack - loss of credit
8 pack - loss of credit
Unlimited - $15 fee
New Clients
Welcome clients(s) into the studio
Have client(s) sign liability and COVID-19 waivers
Check for grip socks
Check for proof of vaccination
Give verbal tour of studio
Vacuuming the studio (reformer area)
Setting up the reformers
Parking
- Recommend parking across the street
When must a member cancel a class to avoid a late class cancellation penalty?
12 or more hours before the start of the class time
Intro Prep
Names on sandwich board
Names on easels
Open and read through intake forms
Open and prep waivers
Request to freeze a memership
Email the member a freeze form
Memberships Only, No "Punchcards"
- Discuss benefits of Pilates when practiced consistently
- Mentioning 4 pack
- Explain accountability aspect
What is the policy for canceling a membership?
30-day notice with a signed cancellation form
Birthdays
Send text message if NOT in class on their birthday
Prepare letter board if in class on their birthday
Put letter board and unicorn on chair of first reformer
Wish them a happy birthday and remind them of their 20% discount on one retail item
Selling a membership
Write up and talk through their hard copy agreement
COVID-19
Discuss COVID-19 Protocols:
- We require both masks and proof of vaccination for all staff and clients in the studio
- The reformers are socially distanced, 6-feet apart
- Staff disinfect anything clients may have touched after each block of classes
How long is the initial commitment period?
3-months
Milestones
Prepare letter board
Print out a certificate of achievement from Digital Stack
Check their sock size (check previous sock purchases)
Set up the letter board, certificate, and socks on the desk
Have sharpie ready to go for them to sign the class milestone poster
Social media (ask for permission)
Boomerang story of member signing the poster
Picture with instructor to post on IG (use milestone frame)
Request to cancel a membership
Ask for a reason, provide potential options and solutions outside of cancelling
Cost of Memberships
- Instructors have at least 500 hours of training
- Benefits of Pilates
- Current promotions
How much does it cost to freeze a membership?
$15 per month
Groupon (Through Groupon)
Go to Groupon merchant center and search for their name to redeem
Add a profile to ClubReady (if they don’t already have one) with all necessary information
Manually add the correct number of class credits onto their file
Session type: “Class Credit Class”
Be sure to set the expiration for 3 months
Note Groupon pack
Reset password and send directions for how to login to app