T.A.R.D.I.S Relational Information System
Another term for a printed POS receipt.
What is a Chit?
This is the term used to reach out to a colleague on your case within Salesforce.
What is a chatter?
This is the term used for clubs that have their server with Clubessential.
What are Hosted Clubs?
Term used for collaborating with a co-worker.
What is a Huddle/Collab?
The website used to inform clients of Software and Hardware requirements to run CE.
What is clubessential.com/hardware2
This term refers to the number of members or guests in attendance for dining.
What are Covers?
The time frame established for when a case should be responded to.
What is First Response Time?
This is how you invite a team mate to join your Bomgar session.
What is Person Icon with a plus symbol?
Where you should respond to a question asked in Slack.
What is a Thread?
What is the Search Bar and Side Navigation?
These are the accounts belonging to child\spouse members.
What are Dependent Accounts?
This is the status your case should be in when waiting for a response from the club.
What is Pending Client?
This is the term used for the new cloud based access for the back office software.
What is Citrix?
This is the best way to search for answers to commonly asked questions within slack.
What is Search Clubessential?
This is what KB stands for.
What is Knowledge Base?
This is the name of the back office software clubs use for accounting and item creation
What is CMA or Clubsoft Management Application?
What is View Profile?
This is the URL you advise the client to go to in order to remote into their PC.
What is help.clubessential.com?
When are you allowed to message someone on Slack?
What is Anytime?
The URL to view Office Releases.
This is the term used for your corporate login credentials when accessing the back office software or logging in to a club's website.
What are star or admin credentials?
This is the tab used to create an escalated case.
What is the Related tab?
This is what you give the client in order to link your Bomgar to their PC.
What is a Session Key or Session Link?
The Slack channel is used to receive updates from the HR team.
What is #hrnews?