Main Meal
What 4 items do you deliver during the MMFAH?
1.Amenity kit
2.Welcome beverage
3.Menu
4.Newspaper
What light setting is used on a daylight flight after the meal service?
Low
How do customers order their breakfast and what is offered at -50mins or less to landing?
1.Breakfast cards
2.Wake up beverage
What is the service etiquette when serving a Japanese customer?
Use both hands to serve and to clear in
What must crew use during the goodnight service?
BA issued torch
How many starters do you clear at a time and how many main courses do you deliver at a time?
1.Clear two starters
2.Deliver two mains
On a primary breakfast service, when is the 'lounge' phase offered?
Prior to the second meal service
What time, prior to arrival should the breakfast service commence on a short night sector and a long night sector?
1.1hr 15mins
2.1hr 30mins
What is Supari?
A type of nut, used as a breath freshener
What IFE channel may be of interest to our Indian customers?
Star Plus
How should the beverage plate be presented in the Club Suite?
Horizontally
When delivering a second hot meal service, name 3 questions to ask during the meal order.
1.Starter choice
2.Main course choice
3.Beverage choice
The goodnight service has 4 options for customers, what are they?
1.Maximum sleep
2.Night cap (beverage & nuts)
3.Goodnight express
4.Goodnight (full service)
State two elements of service etiquette on Indian routes
1.Greet elders first
2.Serve with your right hand
3.Avoid saying 'no'
How should the menus be presented on a daylight departure and a night departure?
1.Open and signpost the service
2.Closed with the breakfast card on top and signposted