These 3 states account for almost 40% of all US timeshare resorts.
What is Florida, California, South Carolina?
100
This form of marketing accounts for 87% of all timeshare marketing in modern times.
What is referrals
100
You only get one chance to make this...
What is a positive first impression?
100
The financial information in which charges are posted during the stay.
What is an Individual Folio?
100
The level of treatment that a vacation ownership property owner expects which is often greater than that when staying at a commercial hotel.
What is pampering?
200
84% of all timeshare owners have this in common
What is a positive experience?
200
Timeshare marketing, historically has always been conducted in this form.
What is direct marketing?
200
This person takes reservations over the phone, accept transient guests, and deal with such things as computer systems, key control and keeping accurate guest records
What is the Front Desk Agent?
200
These items are used to prepare budgets and financial statements for the owner's association.
What is the Owner's Association Accounts?
200
Customers develop these in regards to the service they receive based on past experience, word of mouth, and the advertisements of the resort itself.
What is guests expectations?
300
122 units each
What is the average number of units per vacation ownership property?
300
Marriott Timeshares, Fairfield, Hilton Grand Vacations, Trends West, and Consolidated Resorts are all a part of this.
What is the Top 5 Las Vegas Timeshare developers?
300
This is how the number of units available for a vacation ownership property is determined.
What is the number of owners who want to rent or exchange their units?
300
Hotels keep one of each of these for guests and one for business transactions.
What is the accounting records?
300
The perception that the service received is less than expected.
What is a service gap?
400
Timeshare, also known as vacation ownership, continue to lead the hospitality sector in this, due in large part to the industry's constant innovation developed in response to consumer lifestyle needs and vacation preferences.
What is growth?
400
This accomplished two tasks: It got the prospect into the office by a means they weren’t expecting, because it was new and secondly it took their guard down because it wasn’t timeshare, it was “Vacation Ownership
What is inviting guests to timeshare offices to claim "prizes"?
400
Owners, guests of owners, and renters
What is the three types of people that place reservations at vacation ownership resorts?
400
Timeshare sales and interest from loans
What is the two main ways developers make money from investing in timeshare properties?
400
Problems occur when service standards are in place but these individuals do not follow them.
What is employees?
500
In total, the U.S. timeshare industry generated ____________ full- and part-time jobs in 2011
What is 493,000?
500
Day Drive and Mini Vacations are the two main models.
What is the two main timeshare telemarketing sales models?
500
Size, view, appliances, and decor are all concerns that this employee must navigate through when dealing with their customer.
What is the reservationist?
500
By law, timeshare owners have a right to select this group.
What is the management company?
500
Tangibles, reliability, responsiveness, assurance and empathy are all dimensions of this.