Going on Duty
What time does duty begin (Monday-Thursday)?
4:30pm
The phone rings, you answer with:
"Carter, Luntsford, West, this (insert name), how may I help you?
My first walk begins at
4:30pm, or as close to 4:30pm without beginning before 4:30pm
I should have:
The last entry of my duty log is:
"shift end"
The first thing(s) you do when assuming duty
Turn on the phone, begin the duty log, email Public Safety
A parent calls the duty phone and is concerned because they have not heard from their child. You respond with:
"Thank you for calling. If they do live here, we will pass a message on to them"
I complete community walks at the following times (Sunday-Thursday):
4:30pm, 7:00pm, once between 8pm-11pm, and around midnight
While serving office hours, I should be:
awake, alert, not using headphones, not watching or listening to anything with inappropriate language, and the office light should be on
When I pick up and return the phone, I should:
thoroughly clean the phone with either a cleaning wipe or a paper towel that has been saturated with the Virex solution
Required amount of time to be in the office while on call
4:30pm-7pm
The phone rings at 3 am and a student is locked out. You:
Make sure you are appropriately dressed, grab your keys, ID, and badge, and respond to the student in a timely manner
When the Community Walk Form should be completed
As I complete my walk
Location of duty keys
On your person while responding to duty calls or in your room. They should not be carried across campus or attached to your car key ring.
When I may leave the building while on call:
during an approved dinner break, 10am-4:30pm on Saturday and Sunday, or when responding to a call in another building
First entry of your duty log
"Shift start"
When calling the AC on Call with an issue, I should be prepared to give:
Student Name, room assignment, e number, and reason for the call
Community Walks should take:
12-25 minutes on average. If you are finishing faster than 12 minutes, you are going too fast!
Why I may enter another building on campus
For official RA business purposes only
If I detail everything in my duty log, I do not need to write a report.
FALSE. You should include the report number in your duty log and detail all the details of the incident in your report.
Recommended time you arrive at the office to pick up your items and prepare to go on duty
4:25pm
If I cannot reach the AC on Call, I should:
Take a deep breath, and try again in a few minutes, call back, or if you have not reached in several phone calls, call the Central Housing Staff on Call
The goal of a community walk
to check the safety and security of the building, to listen and hear what is happening in the building, and to observe/address any concerns
Time the phone should be turned in to the office when going on off duty
8:00am
To properly check a door, I should:
Pull on the door from the outside to make sure it is secure, swipe my ID and make sure it unlocks properly, let it shut and make sure it locks back, swipe my ID again and walk through the door and make sure you can exit through the door