All Things Flex Passes!
We use THIS to scan flex passes and ensure they are active and accurate!
What is the flex pass reader?
To edit enhancement statuses, one must utilize THIS nifty little function found on the left sidebar, shaped like a gear!
What is Admin?
THESE two letters differentiate a room key and a suite door key!
What is SD?
Enhancements are due THIS often - but don't worry, I'll always issue reminders!
What is Monthly?
UNC is a pretty big campus; no wonder we have THIS MANY service desks!
What is nine?
When we order new flex-passes, HE can be seen delivering them!
Who is Mike Avenger?
Office assistants must check THIS to see what keys and enhancements are overdue
What is the Dashboard/Desk Log
Spare suite keys look like spare flex passes in THIS community
what is RV?
Since I'm CM on call this weekend, I need to be available starting at THIS time
What is noon (9am for special days)
Community Managers must include THIS individual when submitting RASRs!
Who is the Service Desk Manager?
Uh-Oh! A resident lost their flex pass! They'll be expecting a charge of THIS amount!
What is 50 dollars?
Similarly to issuing an enhancement, THIS helpful action helps us email residents once we have their account pulled up!
What is Entry Actions
StarRez will tell Jordan and Steven to archive a key when we change the key status to THIS
What is "replaced"
CMs and the SDM use this Microsoft software to schedule meetings, see calendars, provide deadlines, and more
What is Outlook
Dr Gray has a dog named THIS
What is Lola <3
We use THIS function on the left sidebar to look for spare flex passes and suite door keys. It looks like a little house!
What is Rooms?
To pull a key audit, one refers to THIS helpful tool located in the left sidebar - keep an eye out for discrepancies!
What is reports
When opening the desk, Office assistants must use THIS - sure hope they remember their PIN!
What is the master key
StarRez is down! But do not fear, because THIS daily tool is always here!
What is the Desk Log?
THIS new NBA recruit is truly following in Michael Jordan's footsteps, recently signing on with the Chicago Bulls!
Who is Caleb Wilson?
Resident Beans lost 7 flex passes, and her mom is calling to dispute a charge that costs THIS much.
What is $350 dollars?
THIS StarRez principle reminds Community Managers that the system should always match what is happening in the real world.
What is "StarRez must mimic reality"
A resident comes to the desk to return a spare key that does not match the serial code in StaRrez. This key, is most likely a [BLANK]
What is a dead key
While it may be on the enhancement audit, and not every community has one, only RAs can check out THESE
What is the Switch
LeeAnn's first role with Carolina Housing was as an Office Assistant HERE - no slander tolerated!
What is Hinton James?