PRODUCT KNOWLEDGE
What is the featured competitors of the 2025 Frontier?
TOYOTA TACOMA
FORD RANGER
CHECY COLORADO
GMC CANYON
What is the comprehensive warranty on all New Nissan Models excluding the Nissan Titan.
36 months/ 36,000 miles whichever comes first
True or False?
The Zurich Shield warranty is transferable to future owners.
True.
The new owner would need to call and transfer it over.
______ _________ _________ form is the price you pay for credit?
Risk Base Pricing
A Non-Negotiable for the minimum cars to sell is____?
12
In the 2025 Nissan Kicks the sunroof is standard on the SR model? True or False
False.
You would need to add the SR premium package
What warranty do you get on a 2015 Altima with 105,000 miles on it?
VALUE:3 months/ 3,000 miles whichever comes first
What is the Zurich Shield warranty on a 4 model years old or newer? Example: 2020 Nissan Altima
5 Year warranty
How many continuous years of employment needs to be on the credit application?
At least 2 years
What are the three C's that's a non negotiable for the team?
Check In
Check Up
Check Out
What package is new in the 2025 Nissan Altima?
Special Edition
It brings the same 12.3-inch infotainment system as the SL, a wireless charging pad, dual-zone climate controls, and a sunroof.
We provide the "Love it, or Leave it Promise"
What is the Love it, Promise on any used vehicle?
A 3-day return or 30-day exchange policy on used vehicle purchases.
The interior protection covers up to _____ inches for rips or tears and _____ inch(s) in diameter for punctures.
4 inches (size of a business card)
1 inch in diameter for punctures
What are 2 things you need if a customer is a 620 or below credit score?
paystub and POI dated within last 30days
What question is the highest weight towards the CSI survey?
A. Second Delivery Follow-up over features
B. Finance Pushy
C. Was the vehicle totally clean
A. Second Delivery Follow Up over features
In the 2025 Nissan Kicks AWD is available on all trim levels?
Yes, all trim levels of the 2025 Nissan Kicks are available with Intelligent All-Wheel Drive (AWD)
What is the powertrain warranty for a customer who just purchased a new 2025 Nissan Kicks?
5yr/ 60,000 mile warranty whichever comes first on the odometer
How does a customer file a claim if they have something that needs to addressed on the interior or exterior?
Use the Zurich app.
Enter vin #
Someone will give them a call
How many privacy notices do you need if you have a buyer and a co-buyer on the credit application?
2
What does CSI stand for?
Customer Service Index
The 2025 Sentra has several new features and upgrades. Which one is not a new feature or upgrade.
A. D-shaped steering wheel and round air vents
B. A new turbocharged 1.5-liter three-cylinder engine
C. An optional Sr package with 6 way power seating
C. An optional Sr package with 6 way power seating
What is the deductible on a factory warranty purchased on any new Nissan?
$0 deductible
Zurich Shield has a _____ year warranty on a vehicle that is 4 model years or older for the interior and exterior?
3 years
FTC stands for?
Federal Trade Commission
What does CODE4? Stand For
Caring Owners-Delivering Excellence Exceptionally Well, With Enthusiasm and Empathy