Creating the Facility Environment
Which of the following, regarding the medical facility, most often contributes as much to a patient’s well-being as does the medical attention given by the providers?
A) Location
B) Size
C) Accessibility
D) Environment
D) Environment
Which of the following describes types of networks?
A) CD's, DVD's, and LAN's
B) Optical drives, compact disks, and digital video disks,
C) Flash drives, tape drives, optical, and digital video disks,
D) LAN's, WAN's, and Internet
D) LAN's, WAN's, and Internet
What is the proper callback procedure?
A) It is not appropriate in the ambulatory clinic setting
B) It should never be documented
C) It should always be documented
D) It should sometimes be documented
C) It should always be documented
Why does a medical transcriptionist place a flag within a medical document?
A) The dictator made a mistake
B) The transcriptionist made a mistake
C) The dictator could not be understood
D) None of these
C) The dictator could not be understood
What does the abbreviation of BP mean?
Blood pressure
In any medical facility, what is the receptionist's KEY responsibility?
A) Do not keep provider waiting
B) Make sure all plants are watered
C) Greet patients in a friendly manner, warm manner
D) Be efficient, even if it means ignoring patient request
C) Greet patients in a friendly manner, warm manner
Which of the following refers to storage memory that is lost when the computer is turned off or experiences a power failure?
A) RAM
B) ROM
C) CPU
D) DVD
A) RAM
When transferring a telephone call, what guidelines will NOT ensure the successful transfer of the call?
A) Determine who would be the best person to assist.
B) Getting the caller's name and telephone number is not necessary
C) Following your telephone system's procedures for transferring a call
D) Following up to be sure the call was transferred correctly.
B) Getting the caller's name and telephone number is not necessary
What is the turnaround time for most STAT report?
A) Same as aged reports
B) Current
C) Within 2-4 hrs
D) Within 24 hrs
E) Both A and B
C) Within 2-4 hrs
What does the term radiograph mean?
An instrument used to make an X-ray
What is one design element to avoid in a medical clinic?
A) A mirror for dressing
B) extremely bright, contrasting patterns
C) Accessories and artwork
D) water fountain or flower gardens
E) The colors green and blue
B) extremely bright, contrasting patterns
Which of the following is a true statement regarding a Universal System Bus (USB) port?
A) It is a small device that can be carried on a key chain.
B) It can store up to 10,000 gigabytes of data.
C) It is more desirable for moving data between computers that are not networked.
D) It is used primarily as a connector for a flash drive to a computer.
D) It is used primarily as a connector for a flash drive to a computer.
Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment?
A) Listening
B) Screening
C) Empathy
D) Fluency
B) Screening
What type of report chronicles the details of a surgical procedure?
A) Radiology report
B) Pathology report
C) Autopsy report
D) Operative Reports
D) Operative Reports
What does the term erythrocytopenia mean?
A) Deficiency of white blood cells
B) Deficiency of one or more blood type cells
C) Deficiency of enzymes
D) Deficiency of red blood cells
D) Deficiency of red blood cells
The ADA requires what percentage of total number of parking spaces in outpatient facilities to be reserved for individuals with disabilities?
A) 5%
B) 10%
C) 12%
D) 7%
E) 2%
B) 10%
Which of the following is not considered an output device?
A) The monitor
B) Printer
C) Keystrokes motion, and temperature
D) Fax Machine
C) Keystrokes motion, and temperature
What telephone personality techniques convey an effective telephone personality?
A) Being assertive with the caller
B) Volume, enunciation, pronunciation, and control of speed
C) Not spending too much time talking
D) Referring all calls to provider
E) Talking in a distracted manner
B) Volume, enunciation, pronunciation, and control of speed
1 pts
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Turnaround times for hospital reports fall into three categories. Which one is NOT a category?
A) ASAP
B) STAT
C) Aged
D) Current
A) ASAP
A patient comes in with complaints of pain to the right lower abdomen, patient has history of acute appendicitis. The doctor then schedules the patient for removal of the appendix. The assistant should schedule the patient for what type of procedure?
A) Cholecystectomy
B) Appendectomy
C) Amputation
D) Adenectomy
E) None of these
B) Appendectomy
Identify the following codes:
Code Red
Code Blue
Code Pink
Code white
Code Green
Code Gray
Code Yellow
Code Red- Fire
Code Blue- Adult medical emergency
Code Pink- infant child abduction
Code white- evacuation
Code Green- Bomb Threat
Code Gray- Combative individual
Code Yellow- Hazardous Material spill
Which of the following best describes the most widely known injury associated with individuals routinely using a computer.
A) Increased eye strain
B) Chronic fatigue syndrome
C) Increased back pain
D) Carpal tunnel syndrome
D) Carpal tunnel syndrome
1 pts
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Which of the following best describes a system that answers the call and provides the caller with a choice of departments or services that can be accessed by pressing a specified number on the touch-tone telephone?
A) Facsimile machine
B) Automated routing unit
C) Electronic mail
D) Answering service
B) Automated routing unit
What is the definition of authentication?
The information was accurate and complete at time of dictation and as transcribed, and has been signed and dated by the dictating provider
What is the prefix for rapid?
Tachy-