CMAA Duties & Responsibilities
This healthcare professional performs administrative tasks such as scheduling appointments, registering patients, and managing medical records
What is a Certified Medical Administrative Assistant (CMAA)?
This professional behavior means arriving at work on time and being ready to begin assigned duties
What is punctuality?
This federal law protects the privacy and security of patients' health information.
What is HIPAA?
These three letters describe individually identifiable health information protected under HIPAA.
What is PHI?
This type of communication includes facial expressions, body language, gestures, and posture.
What is nonverbal communication?
This electronic system is used to store, update, and retrieve patients' medical information
What is an Electronic Health Record (EHR)?
This personal attribute involves understanding and being sensitive to another person's feelings or situation.
What is empathy?
These standards of conduct help healthcare professionals determine right from wrong.
What is ethics?
This HIPAA principle requires employees to use or disclose only the amount of protected health information reasonably necessary for a permitted purpose.
What is the minimum necessary standard?
This step in the communication cycle occurs when the sender puts ideas into words or gestures.
What is encoding?
This administrative responsibility involves collecting payments from patients at the time of their appointment.
What is collecting copayments?
This work ethic involves completing tasks correctly and paying close attention to details.
What is accuracy?
This type of consent is demonstrated when a patient voluntarily rolls up their sleeve for a routine injection.
What is implied consent?
These three healthcare functions are commonly abbreviated as TPO.
What are treatment, payment, and healthcare operations?
This part of the communication cycle allows the sender to determine whether the receiver understood the message.
What is feedback?
This skill allows a medical administrative assistant to organize tasks and decide which responsibilities should be completed first.
What is the National Healthcareer Association (NHA)?
This professional quality involves taking action without waiting for someone to tell you what to do.
What is iniative?
This legal document allows a patient to specify which medical treatments they want or do not want if they become unable to communicate their wishes.
What is living will?
This document explains how a healthcare organization uses and protects patient information and informs patients of their privacy rights.
What is the Notice of Privacy Practices?
This communication barrier occurs when someone appears to be paying attention but is actually distracted or waiting for their turn to speak.
What is inactive listen?
This organization awards the Certified Medical Administrative Assistant credential.
What is the National Healthcareer Association (NHA)?
This professional behavior involves speaking and acting considerately, especially when handling sensitive or difficult situations.
What is tact?
This legal principle means "let the master answer" and can hold an employer responsible for employees' actions performed within the scope of their employment.
What is respondeat superior?
This HIPAA patient right allows an individual to request that inaccurate or incomplete information in their designated medical record be corrected or supplemented.
What is the right to request an amendment?
This business letter format places all major letter components against the left margin, without paragraph indentation.
What is block-style letter format?