Scheduling
What is wave booking ?
When Patients are scheduled at the same time each hour to create short- term flexibility each hour
What is cluster or categorization booking ?
Booking a number of PT's who have specific needs together at the same time of the day .
What is a screening system?
Procedures to prioritize the urgency of a call to determine when the PT's should be seen.
What method organizes PT records in chronological order to the department that provides care?
SOMR
What allows employees access to information regarding workplace safety ?
What is Modified Wave Booking ?
Wave booking can be scheduled two PT's at beginning of the hour and one on the half hour and hourly cycles are repeated .
What is a matrix?
A grid with time slots blocked out when physicians are unavailable or the office is closed .
What are three strategies for preventing no shows ?
Automated call routing, confirmation calls and email reminders .
What is the abbreviation for an insurance plan ?
POS
What is the maximum allowable time from the date of service that a claim can be submitted to medicare ?
12 months
What is double booking ?
When two PT's are scheduled to come in at the same time to see the physician .
What is a template ?
A document with a preset format that is used as a starting point so that it does not have to be reached at each time.
What HIPAA act of 1996 ?
Legislation that includes title ll , the first time parameters designed to protect the privacy and security of PT's information .
What is the purpose of an encounter form ?
To save time and improve accuracy in data entry
What is appropriate for a MAA to do when processing incoming mail ?
Shred unwanted mail
What is stream/time specific scheduling ?
Scheduling PT's for specific times at regular intervals. The amount of time allotted depends on the reason for the visit .
What are three factors when scheduling an appointment?
PT's needs providers habits and preferences ,and availability of rooms and equipment in the facility
What is an invoice ?
A document that describes rendered,and shows the items purchased or services rendered and shows amount due .
What is the appropriate use of a tickler file ?
To remind staff of of date accuracy in data entry
What must be provided to a PT on a first visit as required by HIPAA ?
Notice of privacy practices
What is a open booking? ( TIDAL WAVE SCHEDULING )
PT's are not Scheduled for a specific time, but told to come in at intermittent times. They are seen in the order they arrived
What is a screening system?
Procedures to prioritize the urgency of a call to determine when the PT's should be seen.
What is the OSHA regulation that must be reviewed yearly to ensure compliance ?
Blood borne pathogens standard .
Obtaining vital signs against a PT's will is a example of what ?
Battery
What actions should MAA take if a PT has an existing workers comp case ?
Obtain the number carrier case