Medical Law & Ethics
This law protects patient privacy and medical records.
What is HIPAA?
The type of scheduling where patients are seen in the order they arrive.
What is wave scheduling?
This insurance program provides coverage for individuals over 65.
What is Medicare?
Greeting a patient warmly when they enter the office demonstrates this skill.
What is customer service?
Greeting a patient with a smile and introducing yourself demonstrates this important skill.
What is professionalism or good bedside manner?
Giving medical treatment without patient consent can result in this type of legal action.
What is battery?
The abbreviation “appt” stands for this.
What is appointment?
This type of insurance is employer-provided and covers medical expenses.
What is health insurance?
Speaking clearly, using simple language, and confirming understanding is an example of this type of communication.
What is effective communication?
Listening carefully, asking clarifying questions, and repeating information back to the patient demonstrates this type of communication.
What is active listening?
A patient’s right to make decisions about their own care is called this.
What is autonomy?
This document tracks incoming and outgoing mail and faxes.
What is correspondence log?
CPT codes are used for this purpose.
What is billing for procedures/services?
Maintaining a calm and respectful demeanor, even under stress, demonstrates this.
What is professionalism?
Explaining office policies, procedures, or insurance requirements clearly to a patient is part of this responsibility.
What is patient education?
Reporting a suspected case of child abuse is an example of this legal responsibility.
What is mandatory reporting?
A reminder call to a patient before their appointment is called this.
What is appointment confirmation?
The amount a patient pays out-of-pocket before insurance begins to pay is called this.
What is deductible?
This document lists a healthcare worker’s skills, education, and experience.
What is a resume or curriculum vitae (CV)?
Handling an upset patient calmly, without arguing, demonstrates this professional quality.
What is conflict resolution or emotional intelligence?
This principle requires healthcare workers to act in the patient’s best interest.
What is beneficence?
The process of checking insurance eligibility before a patient visit is called this.
What is preauthorization or verification of benefits?
A claim that is rejected because of missing or incorrect information is called this.
What is denied claim?
Handling confidential patient information appropriately demonstrates adherence to this ethical principle.
What is confidentiality?
Ensuring that patients feel respected, comfortable, and understood, even during stressful visits, demonstrates adherence to this principle.
What is patient-centered care?