Scheduling/General Office
Three factors that must be considered when scheduling appointments
What are patients' needs, the provider's habits/preferences, availability of rooms/equipment.
A temporary or working DX
What is a provisional diagnosis?
Willful and unlawful use of intimidation and physical force or violence on another person
What is assault & battery?
Which of the following is the most appropriate action when there are delays in the physician’s schedule?
A) Notify patients when there will be more than a 45-minute wait.
B) Give patients an estimate of delay and options to deal with delay.
C) Notify patients when there is an emergency only, because physician will catch up.
D) Offer to cancel and let them call for another appointment.
B) Give patients an estimate of delay and options to deal with delay.
Which of the following best describes the purpose of screening?
A) Evaluate patients when they come to the office for a routine visit.
B) Determine urgency of call and care needed.
C) Arrange all patients in schedule as soon as possible.
B) Determine urgency of call and care needed.
What is one thing that a CMAA must do when opening the office?
What is - check voice mail or messages from answering service, transfer the phone, stock supplies in exam rooms, turn on all computers.
Document that spells out what kind of TX a patient wants in the event that he cannot speak for himself
What is a living will?
A fixed fee for a service or medication, usually collected at the time of service or purchase
What is a co-payment?
Which of the following best describes the purpose of screening?
A) Evaluate patients when they come to the office for a routine visit.
B) Determine urgency of call and care needed.
C) Arrange all patients in schedule as soon as possible.
B) Determine urgency of call and care needed.
You work for an orthopedic surgeon. The problem they have been having is seeing follow-up visits (20 min) and new patient visits (60 min) has thrown off their schedule. A change to this type of scheduling system would work best.
What is cluster or group bookings?
Patients are in the office and the provider has had an emergency, the CMAA should offer this to the patient
What is reschedule or wait for the provider to return.
Part of the U.S. Department of Labor with the mission to ensure workplace safety and a healthy working environment
What is OSHA?
A person younger than the age of majority who is married, in the armed forces, living apart from parents or guardian, or self-supporting.
What is an emancipated minor?
Which of the following situations will require the most time for an appointment?
A) Complete physical examination, first visit
B) Minor illness
C) Routine checkup
D) Suspicious rash
A) Complete physical examination, first visit (60min)
Government regulations that define private and confidential medical information
What is HIPAA
Used to remind patients of scheduled appointments and to eliminate misunderstandings about dates and times.
What are appointment cards?
A list of guarantees for people receiving medical care
What is the Patient's Bill of Rights?
A form of cost-sharing that kicks in after the deductible has been met
What is co-insurance?
Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?
A) Schedule an appointment for the same day.
B) Explain office policy and schedule an appointment for the next available space.
C) Interrupt the provider and ask permission to work the person into the schedule.
D) Tell the person you will call when there is an available space
B) Explain office policy and schedule an appointment for the next available space.
All of these forms need to be provided to a patient upon their first visit.
What is HIPAA Notice of Privacy, Consent to Release Information, Health History Form, Patient Financial Responsibility Form
The FIRST step in arranging diagnostic testing & procedures
What is obtaining a written order from the provider that describes the exact procedure to be performed?
Discontinuing medical care without giving the proper notice or providing a competent replacement
What is abandonment?
True or False it is ok to leave a detailed messages on a pt.s answering machine regarding treatment.
What is false?
Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
A) Double booking
B) Modified wave
C) Open hours
D) Stream
A) Double booking
If your patient has been hurt at work and is not being seen at your clinic this entity is the guarantor.
What is workman's compensation?