Office Work
Customer Service
Legalese
Mixed
100

File used to remind MAs of date-specific tasks

What is a tickler file?

100

Patients are scheduled based on their appointment type, ex: all well-child check ups on one day, all screenings on a different day.

What is cluster booking?

100

Type of law that deals with issues like murder, rape, and theft

What is criminal law?

100

The Good Samaritan Act is void if the provider accepts this for services

What is money/payments?

200
Form required to be signed by the patient (or guardian) in order to release medical records to another specialized provider

What is Authorization of Release of Information?

200

The main goal of quality improvement

What is to meet and exceed patient needs?

200

Actions by a healthcare provider that injures a patient are called

What is malpractice?

200

Act developed to change how patient information is handled and protected

What is HIPAA?

300

These items should be kept in a locked cabinet and immediately reported to authorities if they become missing

What are prescription pads?

300

This section of the medical record includes the patient's name, DOB, address & social security number

What is the personal section?

300

Form that needs to be signed before a procedure/surgery can be performed

What is consent?

300

This is the most common insurance claim form in the US

What is a CMS-1500?

400

Provides guidelines for Medical Assistants to meet ethical standards

What is the AAMA (American Association of Medical Assistants).

400

This style of charting includes the patient database, chief complaint, current conditions, past medica history, physical exams and laboratory results.

What is the POMR style?

400

The age a person has to be in order to give consent for treatment

What is 18

400

This type of insurance plan employs the providers, and all services are provided by the practice

What is a staff-model HMO?

500

You should always do this before sending professional emails

What is proofread for mistakes?

500

Forms and results that come in on a paper smaller than a regular sized chart paper should have this done before filing in the chart

What is tape it onto a full-size sheet of paper?

500

Organization that insists all orders and records of controlled substances must be kept on record for at least 2 years

Drug Enforcement Administration

500

This part of the patient chart would record medical conditions and previous surgeries/procedures

What is medical history or PMH? 

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