CAR PRODUCT KNOWLEDGE
1.5 T
Which 2021 Honda HRV models have Honda Sensing?
EX
EXL
Name 3 of the 6 Core Values of our customers
Freedom Identity
Time Security
Money Space
Honda's current spokesperson on National Advertising
John Cena ( can't see me! )
Name 3 things EPP protects the exterior of your vehicle from
UV rays
Acid rain
Bird droppings
Tree Sap
Name 3 features offered in the 2021 Accord Sport SE model, not offered in the 2021 Accord Sport
Heated seats
Driver's side seatback pocket
Remote engine start
Front passenger 4 way power adjustable seat
Leather trimmed seats
Active shutter grill
Paddle shifters
What is the Highway/City MPG for the 2021 CRV Hybrid?
40/35
Name 4 of the 8 influencers of buying behavior
Social Proof Obligation/Reciprocity
Liking/Familiarity Commitment/Consistancy
Higher Authority Contrast Principle
Scarcity Exception
As of January 1, 2021, what model years will be eligible to be Honda Certified Pre-owned vehicles?
2016-2020
Name 3 things EPP protects the interior of your vehicle from
Cracking
Fading
Discoloration
Which 2021 Civic sedan models come with Honda Lane Watch?
EX
EXL
Touring
Which 2021 Honda Pilot model comes standard with a Dual Zone Climate Control system?
LX
Go through the 6 steps to saying T.H.A.N.K.S to a customer
Thanks for asking, I can help with that, in order to assist you best, I need to ask some questions, Keep Asking questions, summarize
What is the penalty, per mile, on a Honda leased vehicle that is returned over the contracted mileage?
.15
What are the 3 different types of vehicle service contracts we offer through Zurich?
Powertrain
Standard
Comprehensive
What are the Highway/City/Combined MPG for the 2021 Honda Insight?
55/49/52
Which 2021 Honda Pilot model comes standard with Red Ambient LED lighting?
Black Edition
What are the 4 fears of a customer?
Pricing
Process
Information
Selection
What are the experation in months and mileage for a Honda CPO vehicle that still has original factory warranty remaining?
48 months/48,000 miles
What does GAP stand for?
Guaranteed Asset Protection
What are the Highway/City/Combined MPG for the 2021 Honda Accord Hybrid?
48/48/48
Name the 4 trim levels available for the 2021 Honda Passport
Sport
EXL
Touring
Elite
Top 5 things a customer will ask questions about
Price
Trade
Payments
Rate
Availability
Name the 3 2021 Honda Civic sedan exterior colors that have an upcharge applied
Platinum Pearl White
Cosmic Blue Metallic
Molten Lava Pearl
How far back (model years) and how many miles (up to) can we offer a Zurich vehicle service contract?
15 model years back
200,000 miles